
Serving Janesville, MN and surrounding areas
In business since 2009
Free estimates
Emergency services offered
"I had some friends over late Friday evening and we were going to hit the hot tub. Much to my dismay, removing the cover revealed a half-inch layer of ice instead of steamy, swirly goodness. I did some basic checking: I looked in the panel and saw the breaker was tripped, tried to reset and it tripped again immediately. So I went upstairs and removed the service disconnect from the hot tub, tried to flip the breaker again, and it still tripped immediately. So I knew it was either a short in the wiring due to the extreme cold or a bad breaker. <br /> I searched for an electrician and found ES&S, called Rob for emergency service and eventually got someone sent out. It was late on Friday when this started, and it was later still by the time the electrician showed up. The man on site was great, he was helpful, thorough, and friendly. We got the breaker out of the panel and tested it, getting it to set successfully out of the panel. When it stayed set after being wired back in, we knew it was the breaker going bad and moved to replace it. He put in a regular 50 amp and we went up to make sure the tub started. <br /> Of course, we had some frozen hoses by then, and the guy was good enough to lend me an extension cord and hang around for a while as we put hairdryers and heaters under the hot tub to thaw things out and get it running again. While we waited, he addressed some other minor issues around the house, and though he did leave before we got it working, my wife and I went to bed with a working hot tub at about 3 AM. <br /> I talked to Rob a few days later and scheduled another trip to replace the standard breaker they had left with a GFI model. They had no GFI's when they came out originally so this was an additional visit. I also asked to go over the charges. He discussed callout, time-and-a-half for late night, the cost of the breaker itself, and the trip to install the GFI, and gave me an overall total of $440. <br /> The electrician showed up on time to replace the breaker again, and five minutes later was on his way. This was about a week after the original event, but I now had a working, properly safe, hot tub again. Another week or so goes by and I finally get the bill for $520 - almost 20% over what I had been quoted. <br /> <br /> UPDATE: After my original review, Rob contacted me and after some discussion, we were able to reach a resolution. I have amended my review to reflect the additional services provided and the resolution on the billing. We agreed to meet in the middle and based on some other estimates I received, the price is more fair than I initially believed. I have to give Rob credit for reaching out after my original review posted, and I am glad we were able to reach a mutually acceptable resolution. We both had some challenges with this repair but based on how things ended up, I will use ES&S again as an electrical service provider."








