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"We have used The North Star Companies for several jobs in the past, with the most recent being the largest. We hired them do a complete renovation of our home in Severn. The job grew larger as demo began and turned into a job requiring the rebuild of exterior walls, demo of concrete slabs - basically the house had to be rebuilt from the ground up. All new plumbing, electric, framing, windows, siding, roof, etc. I have known Chris for 20+ years and was confident that our forever home would be solid and done right. We had a few hiccups throughout the process - as this was done during Covid, so there were supply issues, delays and so forth, but Chris and his guys did an amazing job. We couldn't be happier and are continuously getting compliments on our beautiful home. Chris has been and will continue to be our go-to for any construction needs for us and our family and friends."

"2 of 997 Urgent: Project Management Issues & Pending Renovation Work We are experiencing significant project management issues that have caused unnecessary delays and frustration.Their quality of work is good but project management sucks big time,. We started our bathroom rennovations on Nov 29th 2024 the project wsda supposed to be completed in 5 weeks now it is almost 2 months and the master bathroom still needs to begin constreuction. We have had 3 project managers so far. However, despite multiple follow-ups over the past week via our text messaging group and several calls, we have yet to receive any updates on a variety of outstanding work in the loft and guest bathroom that need to be done. This lack of communication and progress is unacceptable. While we understand that Elkay is taking a break, the responsibility for keeping us informed and ensuring the project stays on track should not be neglected. We are not getting proper updates about stataus of several pending issues and we feel like we are being passed around without any clear resolution or accountability. The most pressing concern is the arrival of the bathtub, as all further work on the master bathroom is stalled until it arrives."

"Everything went well from the start of engagement all the way with closeout of the project. SWS was very patient with me and maintained a level of professionalism and ensured the project stayed on target. I’m forever grateful and will use them again."

"They did exactly what was needed, good customer service, great follow up, I'm pleased with the service."

"Hayes did generally good work but their follow through when snags arouse was all about saving costs to them and not about making sure the job was completed as well as possible. Our chief complaint was when a sump pump that Hayes installed went bad within the one year warranty on the work. They replaced the pump but never repaired the floor that was damaged because of the faulty pump. As well, they said they would take care of it but instead they strung us along for three months never repairing the floor. They had a couple of fellas come to try and clean the damaged tiles, to no avail, but never followed through with replacements. We currently have a damaged floor with no recourse but legal action. A similar issue occured with shower glass doors that were faulty as soon as they were installed. They recommended a selection of doors. The doors leaked terribly and they offered to install new ones at no cost to us but held us responsible for purchasing the new doors. We wound up scrapping the doors and settling for curtains. We do not recommend Hayes Construction!"