Get matched with top concrete foundation repairers in Keene, NH

"I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, “Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances.” I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb’s offer full refunds on deposits within just a few days of people’s arrival date. 3 days to cancel with service not scheduled for 6 weeks out, “C’mon man.” No materials were used. No service workers’ time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn’t spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company’s services again and I will actively discourage others from doing so but, based on my experience, I expect they really don’t care."

"The team that was sent smelled of weed, first thing I noticed. The work was done quickly, so that was good, but they didn't get an in process inspection and instead sent over an inspector more than a month after the work was done. The dirt that was displaced is just all over my yard now, and I have a bunch of big holes where they didn't pack any dirt. The company offered to fill them but I never heard back after that offer. As part of the work, they dug around the chimney, and it appears they caused it to break. They claim no damage was done, but I'm finding many pieces of concrete and brick strewn over my yard."

"They did excellent work and the problem has been resolved"

"I recently had my shingle roof replaced and I?m very happy with the results. The team was professional, punctual, and completed the job efficiently. The quality of the work is excellent, and the new roof looks great. They kept the work area clean and communicated well throughout the process. I would definitely recommend them to anyone needing a roof replacement."

"Rene is the best! We reached out to Rene about structural issues on our old home. He responded promptly and scheduled a visit within a few days. He knew just what to do to address some sagging floors and areas of the house that weren't correctly supported. He did all the work himself (he sometimes has his son work with him). I have no idea how he was able to complete all the work on his own, especially pouring new concrete footings in a very small crawl space! He is a machine!!! He is meticulous in his work and really goes above and beyond. He left our basement cleaner than when he started!!! He’s a super nice man and it was a pleasure having him work on our house."

"These guys were amazing from start to finish. The communication from beginning to end was exceptional. Joe arrived on the date agreed and was very punctual, He first explained very clearly the process that he was using and how effective it would be in preventing water from entering my basement through this crack in the foundation. He then proceeded with his work and did so quickly and efficiently leaving no mess behind. I am thoroughly impressed with A-1 and wholeheartedly and highly recommend their high quality services. Plus, with their 10 year warranty, you can rest comfortably. Without doubt, these guys are A1."

"They were professional, called me the next morning and did the work within two days. They came back today when I noticed water in the basement last night and have been responsive thus far."

"Wet Basement Solutions sealed the walls of our basement and installed a sump pump about three years ago. As of today, 5/2/23, our area has experienced a great deal of rain, which would have caused our basement to flood in previous years. Since WBS did their work for us, our basement has remained perfectly dry. My husband and I have been singing their praises for the last few days!"

For 25 years we've been providing permanent and cost-effective solutions to one of the biggest problems facing homeowners: cracked and leaking concrete. From crack repair to sump-pumps to structural solutions, we have the experience and the knowledge to solve your foundation-related problems. Plus, our lifetime-of-the-structure gives you the peace of mind you want. When it’s repaired by us, it’s repaired forever.

"I did not get the service that we originally talked about I am very unhappy"