
Serving Kenosha, WI and surrounding areas
Approved
In business since 2008
Free estimates
Warranties offered
"Matt, the owner of WeatherPro Exteriors is always professional. He provided a quote and scope of delivery and followed through as promised. His installers did a wonderful job and were finished in no time. They too, were professional, respectful and polite. The site was all clean when they left. The installation work was of the highest quality. No issues there. My only problem is with the storm windows themselves. The latches on the windows and screens didn't operate properly, a manufacturer's defect. I informed Matt's lead installer, John, who came out immediately to see for himself, what the problem was. He agreed that there indeed was an issue and advised me that he would need to contact the distributor, which he did. After a couple of weeks, the distributor's service man stopped by, and I showed him the problem. He said that he would contact the manufacturer, because it was a manufacturer's defect. That was a month ago. Today I finally received a call from the manufacturer (ProVia) and the service manager said one of his service guys would stop by when he was in the area. He expected that to happen within another four weeks. The average cost per storm window was appx. $306 installed. Kind of expensive when you consider what a brand new complete window costs and the defect resolution that I am chasing. Ironically, I ordered just one storm window to begin with to verify color and quality. It was perfect, so I went ahead with the balance of the order (nine more windows). After they were all installed, I discovered that the nine subsequent windows were all defective. Only the first (sample) storm window, works perfect. Trying to get this resolved is taking quite some time. Seems like everyone says it's someone else's responsibility.
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