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"We got the estimate in November, 2014 through Home Depot's install services. They would not schedule an appt for after hours or weekends, so I had to take time off work to meet the sales rep and get the estimate. We had 11 ft of space between our old fence and the sidewalk on our side yard and we wanted to expand our backyard area. I asked the sales rep what code was for placement back from the sidewalk. He did not know (which I found interesting for a fencing contractor). I told him at that time we wanted to be within code or very close so it did not cause issues later. Again, he did not know. He spent more time discussing how great Borg Fence was and all the Home Depot business they were getting and not spending enough discussing our fence. He provided a quote which was slightly higher than other quotes we received, but the sales rep from Borg said he could get us 12 month same as cash financing with Home Depot. We decided to wait until after the holidays at which time I contacted the City of Roseville myself to confirm set back (5') and height limits (7') for our area. Once I obtained that information I emailed it to the sales rep and asked if we could schedule the job. At the same time, I had let him know we had received a coupon from Home Depot for a 24 months same as cash deal for services and asked if we could use that coupon. He thought we could and for me to email it to him (which I did) and we scheduled the date. <br /> The crew arrived as scheduled, but when they started laying out the holes for the posts, they were laying them 4' from the sidewalk instead of the required 5'. They had already dug two when my husband stopped them and pointed out that it was too close to the sidewalk. They said that was what the sales rep drew on the drawing. My husband had difficulty discussing with them where the posts should go as none of them spoke very good English and they had to resort to pointing to the dimensions on a drawing from the company.  So he called the Production Manager (who was out that day) and left a message for his backup, then he called the sales rep, but had to leave a message there as well. The Sales Rep called back and spoke to my husband  and during their discussion (in which the Sales Rep took an uncalled for hostile tone) the Sales Rep stated that we never discussed a setback from the fence, that he was never told of the requirements, and that they never go by code, only the wishes of the customer. He did call the crew and had them move the holes to 5' as requested, but only after much agruement and the threat of them charging more. <br /> Then they started removing the old fence and we noticed they were sawing off the posts at the ground and buring them instead of removing them completely. We again called the rep to discuss why the posts were not being removed,since the quote stated it included "tear down and haul away of old fence". We made a point that a reasonable person would understand that removal of all of the old fence would include the concrete and entire posts. His response was "we never do that, we just bury them". That if we wanted them removed it would be an additional $50 per post (we had approx 14 posts) and he said it would another day to the job. My husband had taken a vacation day off to be there for the job. He could not take another day without prior notice. Even though we argued with the rep, he was not budging on his stance and since several posts were already now in place, we had them complete it . The fence was completed and looks great. The crew cleaned up everything and finished in 1/2 a day. <br /> I would like to point out that the crew were courteous and respectful, even after having to move the two posts and all of the drilled holes. The biggest issue we have is we want need to have additional work performed (landscaping the new back yard area behind the new fence) in the yard, but will now have to remove the posts that remain for some of the new plants to be planted. Then, to top it off, once the charge was processed through Home Depot it was only setup as 12 months same as cash, not the 24 months with the coupon I had provided. This was resolved by me calling Home Depot credit and having them apply the 24 month coupon. One more thing the rep did not listen to me on. With our experience with the Sales Rep being what it was (disrespectful) we would not currently recommend Borg Fencing to anyone for fence work in our area. <br />"

"Mr Lopez did a walkthrough and pointed out the loose fence posts and said they needed to be replaced. Gave us price options for 4x4 and 4x6 replacement posts. We went with the 4x6 since we felt they would be able to support the fence portions that were not replaced, and the 4x6 looks fine. When they took out the old fence posts (many of which were put in 3-4 years ago by another company) we could see that some were rotted through, and some of the 7' posts were sunk only 6" into the ground. So we are very glad we replaced them. In all they replaced 21 posts plus the 12' section of fence. The replaced fence and gate look great. Mr. Lopez' crew could replace most posts without going into the neighbors' yards, which was convenient. It took 2-3 days to repair all the fences , and the gate was installed later. He and his crew were polite and professional. There was a minor issue with the gate being too narrow (measuring issue), but they put in a shim to correct for that. It still looks great. We definitely recommend Lopez Fencing."

"I contacted this company after a friend referred me to them and the customer service was just amazing. Owner/Installer Ben was in constant contact with me, arrived promptly, and finished the job quickly. I couldn't be more pleased with the design of my fence, how safe it is, and the functionality of the gate. Thanks so much!"

"Patrick was amazing. Friendly and timely. Besides repairing most of the steps, he was able to get a helper that worked very hard cleaning up the Ivy and undergrowth around the yard. Ended up removing garbage bags of Poison Oak around the house we were un-aware of."

"Jeronimo was on site during some of the process. The fence seems to be well installed. The fence was not replaced in the same place as the fence that was removed in my opinion. We have a disagreement about this. I would take before pictures and be on site throughout the removal and installation if I used this company again. I did not take pictures before the removal of the old fence so I feel partly responsible."

"First, Rian and his team were very accomodating.  I had to coordinate the wall removal with my window contractor's schedule.  So I kept Rian updated on window progress and gave him a two week final notice on timing that he was able to accomodate. <br /> The work took one full day with three workers.  The cost included hauling and dumping fees which have increased at least in the bay area.  They were very thorough and asked a lot of clarifying quesitons throughout the project to ensure that they removed only those things I wanted to have removed. the free standing wall had electrical embedded into it so it got tricky since I wanted to retain the electical elemetns. They were very punctual, beginning at 8 and working until about 6 pm.  They took care not to remove the tar paper under the brick veneer and covered my bare wall with a tarp I supplied to protect it from the elements - until my window contractor could begin his work. <br /> I wouldn't hesitate to use Rhino's again. <br />"

"Delivery went exactly as promised. The composite was exactly what we ordered. It looked as we expected and it has held up just as wonderfully as we expected. The dealer had instructed us on care for usage and life has been good."

"I share my  redwood fence line  with 5 other homeowners, including myself.  <br />     Ubi Ruiz arrived on time for the free estimate. He organized his estimate into 5 sections so that each homeowner knew what their portion of the estimate would be. He presented pictures of styles we could choose from, discussed the quality of redwood we could choose from, and worked the schedule to meet our needs. He also worked individually with each of the other homeowners who wanted to replace other sections of their fences (which also included more shared fence lines!)  <br />     Our work team was headed by Carlos, with Juan and Lionel. They arrived when they said they would, all worked hard, efficiently and very well together. They knew exactly what they were doing. They were polite, respectful, and each evening left the work area clean. <br />     No money was exchanged until the work was finished and approved. Ubi presented each homeowner with their own statement, which was exactly as the estimate. <br />     I would and have recommended Redwood Residential Fence to others."

"It went great. Tony is friendly and professional. He explained about everything he was doing and we discussed different ideas and his were better than mine ? I will definitely be contacting him again"

"Fast response and negotiation.  On time, on budget, as expected.  Would use their services again."