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"Installation team Scott and Jay, arrived on time, described what they were going to do, answered all of my questions, and completed the work with minimum disruption to the household. They were efficient and cleaned up after themselves. The installation looks great and subsequent radon test results were very good. I am very pleased and would highly recommend them."

"It went well. They were open and honest with communication. They did a good job with letting me know what was going on."

"It was a very frustrating experience. They came out they measured. I had 8 appointments before they finally arrived with the unit. Its an on going problem. I have not problem with the window-door unit itself. When I was considering doing it the salesman said that. They took my paint that matches my outside window. I had about a gallon. They said they would use that to mix the colours to paint the outside of the door-window unit. However subsequently, the owners notified me that they didn't do the painting on the outside. So, they did manage to get it stained well. It matched very well on the inside, but she gave me a credit on my final bill so i could hire someone to come and paint. So they've done what they can do about it. But I dont know why the sales man didn't know why they didn't paint or why they took the bucket of paint in the first place. Second wrinkle; Now they can't locate the bucket of paint. I had to go to symlinks to get a bit of laving off the porch that have been painted in the colour I wanted to plant these installation. I called and told her about it probably two or three weeks ago and I've had not response and I called again this morning and left another message. Thats problem #1. Problem #2 I had a real misunderstanding with the sales man who when he first came and measured the windows and told me what they would cost and that it had a life time warranty. I said well. I'm 81, do you have anything that might go for 10-20 years that would keep the resale value of the house up but would be less expensive. He said he'd have to check with the owner. Well then he came back and he said, they could do that. So he wrote up the bill and then he offered me this opportunity to finance through an external company, where by if I didn't pay off the bill in a certain length of time, That I will own no interest at all. So I went ahead to decided to take advantage of that. So when the bill was written up, I had paid a down payment. The sales man had inserted a figure that I thought was a reduction. It was in deed an addition to my bill. So I ended up paying a great deal more for the windows than I had understood that they were going to cost me. I do not know why he said that he was able to secure a better deal for me. hey in fact he had not. Now all this lead me to calling them. writing a long letter about what I thought the problem was. and that I was really quite distressed to discover that I had all this extra money to pay when in fact he had told me that he had got me a reduction. Well of course there it is on the bill that I had signed. It was my mistake in the way I had interpreted the way he had written it. That that was a reduction of it and not an addition. So I am stuck with paying what the original price was. Okay I made a mistake. I will accept the responsibility for that. But I do think the company had some responsibility in making certain that the bill is clear. Now its he's word/my word. but I have a pHD i've been a professor at the university. I'm not stupid about asking questions. SO in short. although there project had been short and they have been most courteous with me. I just would have to say it was an unhappy experience. The overall experience is not over yet. You see it was not an inexpensive project, thats why I would have gone for another vendor had I known what I know now. I guess my quarrel isn't with the people that own the company but it was with the sales person that I dealt with who is there sales person. For example, here is one of the initial pieces of the sheet. It says "Paint for exterior. Customer has paid in range for the exterior" and they indeed did. They came and picked it up. Now why didn't they know that their company doesn't paint? That baffles me. Then having picked it up, why haven't they been able to bring it back. He said we just have hundreds and hundreds of buckets of paint. Well what do they paint if they dont paint exteriors? It is why confusing. But she said, If I could get them a sample we will come and pick it up and have a bucket of paint picked for you to give to your painter. Well winter is coming on and maybe he will answer my call, my follow up call today. i dont know when I will finally have someone get me a laving strip off the porch; screen porch. so I had a match and I called and told them I did and thats the last I heard from them. I maybe should have over looked the call but I call again this morning and left them a message. I was able to find other vendors who where cheaper who had 20 year warranties. They where punctually to the point that when they said they where finally coming they did come. but it was all those our appointments where they called and said they just couldn't get the stain right and so they didn't want to install the product when it wasn't down properly. and so I appreciated that, but it surely took them a long time to get the stain right and I dont think the stain is so unusual in colour. The man who installed where fine. they were clean efficient. they did their job and they did it well."

"Excellent service. Technician was wonderful to work with."

"Lance was very thorough and professional, he took care of our radon machine with a new duct and fan, I would recommend him to anyone"

"Will let you know later."

"Went well overall. David is VERY responsive to our comments and questions, and was very professional in helping us understand what's going on and why things are done the way they are. The end product looks awesome. <br /> One thing didn't go well, though: some flooding because of errors in remodeling the bathroom. One connector on the water line wasn't done properly, and another problem happened (can't remember exactly what), so water soaked the floor and dripped in the room under the bathroom (it's on the second floor). The room below has carpet, and the carpet wasn't soaked, but the ceiling and the wall paint were visibly damaged. David is not cheap, and for the high price I would have thought that this wouldn't happen. He will fix the leak problems at no cost (repair and repaint the ceiling, repair and repaint the wall); I would expect no less. <br /> But we're hiring him again to do some more work in the house, so overall we're still happy with the work. <br />"