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"Responsive even late at night when I noticed leaking water heater. Next day was a Friday and they came on Monday. Went ok. They are responsive and professional. Thank you."

"I called American Brothers Plumbing to install a reverse osmosis under the sink. Everything seemed good. So, when my water heater needed to be replaced. I called them to install one I bought from Home Depot. The same plumber did both jobs. Our kitchen sink is in the corner (bad place). Because of the diamond cabinet in the corner. There is a large space between the cabinet and the wall. The interior of the cabinet was painted with water proofing paint. Because it help the sink. There was a leak between the cabinet wall and the house wall from the install of the reverse osmosis. Which was undetectable from inside the cabinet because of the paint. What made it worse. The only time we went in that cabinet was to change the water filters every 6 months. I noticed that the back wall of the cabinet was budging. I pushed on it and it was completely rotten. I removed the entire back wall of the cabinet and found the leak where the reverse osmosis connects to the valve. As of now, 3 cabinets need to be replaced because of water damage. I called them to let them know what I have found. They sent someone to take a look. He asked me if I had an invoice. I said no. Then the owner said, "I don't believe we did the job". There is only 2 things I want to tell the owner. 1. You should take responsibility for your workers. 2. Or you have someone going around doing work under your name and putting up stickers with your name, logo and phone number on it."

"I regret I have to leave this negative review because I did check them out and they have what appears to be a stellar reputation. Since February 4, 2022 I have dealt with this company and paid every invoice. I was actually contacted for payment on an invoice for work not scheduled yet. They still owe me $1000.00 for work paid but not done. This company installed the valves for my two showers but never left the shower trim. I need my shower trim and on May 27th I spoke with an employee who came out to see that I paid for work that was not done and they reassured me I would have the shower trim for both bathrooms and I have been told they are waiting for a part. I realized then ABSOLUTELY I am not a priority at all with this company. It is insulting that they assume I am not informed enough to know that everything comes in one box even the valve. I was canceled on Friday I found out by calling them and now today I am canceled again. They have been deceitful with me and this is beyond frustrating. My husband passed away on January 24 and he could fix anything and also tell you how to do it. For almost 40 years I listened , watched, and even helped him with repairs. I feel taken advantage of and so disrespected. The box contains what you need. The owner’s wife could not even tell me what part was missing on Friday. I stated I would purchase the items they needed to get my showers done. I pointed out how much quicker I could get it but was told by them that MOEN sold inferior products on Amazon and they purchased better grade. I was charged a great deal of money by this company. They as I stated still owe me at least $1000.00 more. I feel like a fool I read reviews checked this company out felt confident and still don’t have what I paid for. Please just don’t give up your money to them until you have your plumbing issue complete. I guess they are all about the money not the work or their word. Debra Reichardt"

"AVOID THIS COMPANY. What an absolutely terrible experience. My main irrigation pipe outside my home started shooting water everywhere over the weekend, and leading up to the incident I would hear a loud crash and what sounded like pipes rattling whenever my irrigation would turn on or off. I put in a service request and Advanced Home Services responded via American Home Shield. The technician was friendly enough, I guess, but he almost completely disregarded my concern regarding the noise and pipe rattling. I was even able to recreate the concern, to which he stated it had to do with my irrigation itself and referred me to a landscaper. Upon calling a landscaper and explaining the issue, the landscaper immediately stated it was a pressure regulator valve in the garage and I needed to have a plumber replace it. Advanced Home Services refused to come back out without a new service request—which would cost another service fee—and stated I should have listed “valves” as my original issue, as opposed to “leaking pipes”. When I informed them I had no way of knowing the valve was the catalyst to the leaking pipe, considering I’m not a plumber or landscaper, they continued to refuse to honor my request. They stated I now had a new issue and the matter was closed on their end. I contacted American Home Shield and they re-opened the request; however, Advanced Home Services canceled the request. When American Home Shield attempted to contact them again, they were placed on hold for a considerable amount of time and essentially ignored. American Home Shield was able to do me a solid and re-opened the request with another vendor. Upon speaking to the new vendor and describing my concern, the gentleman interjected and said, “Pressure regulator valve,” before I could even finish. At the least, Advanced Home Services sucks. A more accurate way of putting it would be to say Advanced Home Services is incompetent, negligent, and borderline corrupt. Go literally anywhere else."