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"The quality of the work was fantastic. Replaced the roof and gutters on the house and garage in a very timely manner. Clean up was excellent and working with Mike Seeley was a pleasure. Roof assurance did everything they said they were going to do and on time."

"Our neighborhood was hit by a devastating hailstorm in 2022. The vinyl siding on the north sides of everyone's house was pocked with holes and gashes, roofs catastrophically damaged, broken windows, battered cars, tree limbs everywhere. Certainly, we had all seen storm damage much worse than what found after our storm, but we all braced for the challenges ahead: clean up, repair and even rebuild. As we picked up the pieces around our yards, contracting companies descended on our neighborhood. Dealing with the insurance end of the equation was already becoming a marathon--but the looming questions, who should we choose to repair our home, who will do the job well became a worrisome preoccupation for us and all of our neighbors. Our former neighbor, Ben F, drove by one day, and seeing me in the yard cleaning up, he stopped by to check in with us. Ben listened empathetically. He told us he had started to work for Craftsmen and asked us if we wanted him to give us an estimate. Ben told that us he had been impressed with the team at Craftsmen, that he had found a workplace guided by principles of integrity. As he put together the estimate, Ben was thorough and thoughtful, answering our endless questions with considerable knowledge and good advice. We trusted Ben as a friend, and after looking at other companies, we decided to go with Craftsmen--not only on Ben's recommendation, but on other positive feedback we received from people who had worked with them through the years. Over the course of a year of work, there were some issues that arose, perhaps not surprisingly, but each time and overall, Craftsmen listened to our concerns and acted fully to resolve them. But what made the difference was the consistent assurances we got from Phillip P, one of the company's owners, that Craftsmen would correct any issue to our satisfaction--a promise that our patient contractor, John B, followed up on, as we likely drove him crazy with anxiety filled texts. Steven S at the office ensured that we were scheduled for our repairs and any follow ups that came after. Ben’s hard work, Phillip's word, John's follow-through and the teamwork at Craftsmen all mattered! This experience has taught us that in the process of home repair and restoration (and I imagine in renovation too), you cannot let the idea of the perfect get in the way of the good. And Craftsmen delivers the goods! We have finally, and thankfully, come to the end of repairing our home! We 100% recommend Craftsmen if you are looking for a solid, local company that operates on principles of integrity and that goes the extra mile to ‘make it right.’ Craftsmen, like other companies following the hail event, met a different sort of storm—a storm of people needing repairs. The unusual circumstance meant that Craftsmen had to learn how to navigate a disaster event along the way. But as they learned best practices in the aftermath of our storm, they stood by their work. Now, as we stroll through our neighborhood, we often note how lucky we were to have made the best choice! Thank you, Phillip, Ben, John, the men and women on the construction and window crew, and everyone at the office for your dedication and hard work!"

"Kept in communication throughout the process, arrived when promised, professional and friendly, work completed as promised, all debris removed at the end of the work day"

"Ty was all some, they did the work explained everything and was helpful with his inspection. I would hire him again easily."

"I first met Santos Velasquez when we requested a quote for creating an apartment from a garage.  He was very professional and arrived on schedule.  It was a large project, building a barn to replace the garage space, and creating a one bedroom apartment in it's place.  He took pictures and notes.  Santos called within a few days and recommended we involve an architect and scheduled a time to meet her.  Again, they arrived on time.  Shari Mullins, with pillar3, agreed to make some drawings.   These proved to be exactly what we wanted! The process was not speedy.  We discovered the septic system needed to be replaced and the plumbing system was dissolving.  We decided to add a bathroom and a closet to the room above the garage.  Santos and Shari worked together, finding the right specialists and contractors, keeping the permits on schedule and the work moving forward. They were professional.  They always responded quickly to calls, texts and emails.  They were always here when they said they would be here.  They listened to concerns and addressed them immediately, willing to make adjustments and improvements as needed.  They put an effort into finding the best quality materials we could afford.  They kept the contractors on schedule and handled any disputes.  We didn't have to worry about anything.  It took about a year, but we love the results and have no regrets!  It did cost more than expected due to pre-existing conditions and upgrade decisions. Santos and Shari both take great pride in their work and I would recommend them for any project, both personal and commercial. I first met Santos Velasquez when we requested a quote for creating an apartment from a garage.  He was very professional and arrived on schedule.  It was a large project, building a barn to replace the garage space, and creating a one bedroom apartment in it's place.  He took pictures and notes.  Santos called within a few days and recommended we involve an architect and scheduled a time to meet her.  Again, they arrived on time.  Shari Mullins, with pillar3, agreed to make some drawings.   These proved to be exactly what we wanted! The process was not speedy.  We discovered the septic system needed to be replaced and the plumbing system was dissolving.  We decided to add a bathroom and a closet to the room above the garage.  Santos and Shari worked together, finding the right specialists and contractors, keeping the permits on schedule and the work moving forward. They were professional.  They always responded quickly to calls, texts and emails.  They were always here when they said they would be here.  They listened to concerns and addressed them immediately, willing to make adjustments and improvements as needed.  They put an effort into finding the best quality materials we could afford.  They kept the contractors on schedule and handled any disputes.  We didn't have to worry about anything.  It took about a year, but we love the results and have no regrets!  It did cost more than expected due to pre-existing conditions and upgrade decisions. Santos and Shari both take great pride in their work and I would recommend them for any project, both personal and commercial. "

"This company is currently being investigated by the state of Kentucky consumer fraud division. They have so many complaints they moved beyond remediation. They are still operating to try and steal people's money."

"Great customer service. Quality work, fast to respond to questions before and during work. Came and did a thorough final inspection."