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Avatar for Royal Fence & Design LLC
Royal Fence & Design LLC
4.8(
202
)

Serving Lees Summit, MO and surrounding areas

Approved

In business since 2003

Free estimates

Warranties offered

"Could not have chosen a better contractor. They hit the mark of what I wanted/needed 110% with the best quote, fast, communication, quality, friendliness, everything! Cannot recommend them enough. 10 stars"
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+11

Response time2 days
Response rate89%
Recommended by93%of homeowners
Avatar for Quality Fence
Quality Fence
4.2(
66
)

Serving Lees Summit, MO and surrounding areas

In business since 1999

Free estimates

Emergency services offered

"I had several bids from different fence companies and did a lot of research before I chose Quality Fence. They certainly were not the cheapest, but they had good reviews and they were initially very accommodating and responsive with questions and providing estimates. The crew who arrived for the removal of my old fence and installation of posts were a far cry from the attentive staff I had been dealing on the phone. As I walked the perimeter with a few crew members to discuss the fence line, one of them was smoking a cigarette and exhaling smoke in my face. I chose not to make a big deal of it, but this is how the experience started. When they left for the day, there was debris in driveway and back yard and they left two large sections of my fence (with protruding nails) in the middle of my front lawn. I called the office to ask when they would be picking it up and they said they had a broken down truck so they were going to leave it there until they were scheduled to be back in 3 days. Needless to say, my grass died under the pile. I was out of town when they returned and put up the fence, and it all appeared to look fine. Upon further inspection, there were at least four posts that were loose in the ground and the fence would wobble back and forth under slight pressure. The main area of concern was the posts surrounding the gate were visibly loose in the ground. I called the office, emailed, and they finally sent out a crew member to take a look. He did make a repair to an edge that they had left unfinished and that looked great, but he argued that since the gate was “operable” that his boss said they would not do anything to fix it and he then referred me to the warranty. After he left, I called the office and expressed my dissatisfaction and asked to speak with Donnie, the owner. It took two phone calls as well as an email with videos of the wobbly fence in order to get attention. Donnie came out a week later and was in agreement that there was a problem, and promised resolution within the next two weeks. They came out as promised, dug out around posts, and filled with additional concrete. The quality of the repair was akin to a cook spitting in your food because you sent it back to the kitchen. A few of the posts looked fine but then several had concrete poured into a giant lumpy pile that extended up past the bottom of the fence pickets. It felt pretty spiteful. I am very unhappy and definitely do NOT recommend Quality Fence, as the work is far from quality."
Recommended by74%of homeowners
Avatar for Brunners Quality Decks
Brunners Quality Decks
5.0(
128
)

Serving Lees Summit, MO and surrounding areas

In business since 1998

Free estimates

Warranties offered

"It was absolutely great and they did a great job. I'm very pleased with the service. They were great to work with and it was phenomenal. They were super friendly and overall I'm very pleased with all the effort."
Recommended by99%of homeowners
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