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"Great experience working with Vinny"

"I gave a deposit to start a job. A contract was never signed and work was never started. I decided to go in a different direction, Provider initially offered only a $250 refund, I deemed that unacceptable. Provider now has not responded to any attempted communication since approximately May 7."

"We had three companies call us back. Company 1 met with us to discuss our wishes and drew a rough sketch of the proposed work. They said they would work up a more detailed drawing and e-mail it to us for review. A few days later the sales rep sent a text asking if we had a chance to look at his proposal. I said we never received the drawing and perhaps it was sent to the wrong e-mail address. I confirmed my e-mail address and was told that he would correct and resend. I never heard back from them. Company 2 met with us to discuss our wishes. We ended the meeting with the expectation that they would send me a formal proposal. I never heard from them at all so they were even less responsive than Company 1. Fortunately Universal Unlimited called us also. Universal Unlimited (Hector Marmol the owner) wasn't the first to respond to our project request but his was the most responsive. We set up a meeting. Hector Marmol (the owner) listened to our wants and used his PC to create a rendering of the proposed deck based on our talking points. We also inquired about PVC fencing for a future date. Hector gave us a very attractive price for a bundled package of decking and fencing. We accepted although I was a little hesitant because most of his reviews were for fencing. I'm glad we made the decision since the final results were exceptional. Props to Jose Salguero who did most of the work."

"I called my fuel company to schedule an annual furnace tune up and was asked if my chimney was cleaned recently. It wasn't so Petro highly recommended calling Guaranteed Home Improvement. I did and spoke with Mark who made an appointment for a service call. Justin arrived promptly and did a thorough inspection of the exterior and interior of the chimney. He provided photos that were helpful as he described the damage in the flue and cautioned about the possibility of carbon monoxide building up inside the chimney. He was very knowledgeable, clear and concise as he explained that inserting a liner would divert smoke and heat from corroding the clay tiles filtering into the house. The photos of missing and disintegrated tiles at the base of the flue were enough proof for me. Justin answered my questions about the work, when it could be done, how long it would take, the cost, etc. The decision to go forward was a no brainer for me and as I was comfortable with Justin's responses and he arranged for a crew to come over within the hour. Charles and Taj arrived soon after and immediately began installing the liner in the chimney. They were professional, courteous, worked well together, and completed the work in a short period of time. Eric contacted me later to find out if everything was okay and I said I was completely satisfied. The entire process from the initial call through the follow up conversation from Eric was handled very well. In fact, everyone I interacted with at Guaranteed Home Improvement was friendly, professional, and fine examples of good customer service. The unsung heroes were the receptionists who redirected my calls. I am very thankful for the fine repair work and the peace of mind that came with it. I enthusiastically recommend anyone in need of their services to give them a call. Marvin"

"Amazing service and honest workers, also the finishing result is unbelievable! I have been using their service since I moved to Brooklyn in 2015. They are my go-person when I need to fix my house. Strong recommend!"