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"Good communication with the service tech. Did a nice job troubleshooting and replacing. Cleaned up everything and used floor protection."

"I called Chuck from Drain King via the number on this website, early on a Sunday morning: it was likely his home number and not the work number as the poor guy sounded sleepy yet he was pleasant and still professional at 715am. The appt was set for Tuesday about 12, he called early and said he was on his way, which was appreciated. We have dogs (cocker spaniels) so I put them behind a gate and when they arrived, the dogs were going crazy, barking and wanting the attention, Chuck and his assistant took it in stride even when the gate came down and the dogs got out, jumping and yipping. He even walked them to the door to let them out and they followed him right outside. The guys got to work and it was not an easy clog (the washer drains into the kitchen sink piping and when it clogs, the sink backs up filling with water) but they kept working until it cleared. They did a double check, cleaned up and left quickly, which I appreciated as I was working from home. Professional yet friendly, efficient and definitely patient. The price was right as well. I will definitely hire them again as the drain problem happens a few times a year."

"Booking the appointment was fine the problem began after my new dishwasher was installed. The kickplate was mistakenly thrown away by the plumber. It wasn’t detected until another plumber from Garon T came to finish connecting the sink and insta-hot. He apologized and assured me that they would resolve the problem immediately. That never happened, I called repeat talking and leaving messages to Pamela. Who would apologize but never resolve the problem. Two weeks later, asked what is taking so long and to speak to someone further up the food chain. Spoke to a supervisor who explained this was the first she was hearing about it. Another week and a series of phone calls which ended in insincere apologies. At that point, I had enough contacted the manufacturer myself and received the kickplate in a few days. Then I received this text from Pam. “Hello,This is Pamela with Garon T Plumbing, Heating & AC. Hope y’all are doing great today. Just wanted to touch base to advise that I don’t yet have the arrival date for the kickplate. I apologize for the delay and will let you know as soon as I know. Thank you - have a great weekend!” I replied we already have the kick plate and after three weeks of terrible customer service the issue was resolved. It’s a shame they have such appalling, customer service. We had plan to use them for additional work, however, with customer service unable to resolve a simple problem I’m not sure if I trust them moving forward. Since posting this I have not received any response from Garon T not even an offer to finally install the kickplate."

"It was very good. He knew exactly what he was doing."

"Knowledgeable technician and I highly recommend company to fix appliances. Very friendly and quick service."

"Project was perfect, from estimate to installation. Very experienced installation crew that took their time to do it right. Very happy with finished install."

"Rojas did an excellent job. They were very professional and gave us different options that fit our budget."

"Team was fast, efficient and super friendly. Would recommend"

"Excellently"

"I am beyond thrilled with the work done by BRM Home Remodeling, LLC! Rui and his team were amazing—professional, attentive, and truly dedicated to delivering exceptional results. Rui listened carefully to every detail of my vision and went above and beyond to make it a reality. The transformation of my bathroom and kitchen is absolutely stunning. The craftsmanship and attention to detail are second to none, and the entire process was seamless from start to finish. They worked efficiently, kept the workspace clean, and showed genuine care for my home. If you’re looking for top-notch remodeling with a personal touch, BRM Home Remodeling, LLC is the way to go. Thank you, Rui, for your incredible work—I couldn’t be happier!"