Get matched with top sump pump repair or replacers in Mascoutah, IL

"The service tech Colton came to perform the annual maintenance on my sump pump and de-humidifier. Colton was very communicative prior to the appointment and arrived promptly. Additionally he was very friendly and helpful and professional! I appreciate FRS' commitment to keeping the system running smooth! 5 stars"

I am a licensed plumber in Illinois looking to start a company

Hello, my name is James. I perform many handyman/repair services. I won’t charge near as much as large commercial businesses, and promise to be transparent and honest with my work. I’m positive if I can’t help you with your problem then I could point you in the right direction to help get your issue resolved asap quick as possible.

"This company doesn't deal with the specific problem and equipment that I need help with. The sewage ejector sump pump in my basement needs to be repaired/replaced."

"They were quick efficient and very clean for the type of work being done.  They offered a concise report on the condition of our chimney and said based on our usage we did not to do any repairs.  If we increased our annual usage, we should consider another inspection for long term options.  Very professional about their approach and honest with us.
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"I thought I was going to have to replace them and he was able to fix them. I really liked them."

We strive to create the best customer experience at the lowest prices. We offer a price match guarantee and we guarantee all of your work. When it comes to finding a contractor you can trust, it can be a daunting and frustrating task, but we value building that trust over company growth and big profits. We are a locally-owned, small business that wants to help make our community a better place. If you want the convenience of a large company with the honesty and quality of a local professional, then we are the right choice for you!

"Went well to this point of replacing parts. Then the United needed to have a system leak test and then needed freon put in pump. This was refused by Choice warranty. We were left with a partial repair and a heat pump not able to do it's job."

"Initially, it went well. But I didn’t know what I didn’t know. The diagnosis of the problem was incomplete. Two large basement wall cracks (clearly visible at the time because wet dry wall had been removed) also contributed to the water issues and they were never discussed. In the fall of 2017, I came home from an overseas trip to find 2 inches of mud in my basement which had poured in over the drain tile installed by PermaJack. I reached out to the company a couple of times and was told I would be contacted the next week for an inspection. But this never happened. On the advice of my real estate agent, I turned to a different company for an inspection. The cracks were clearly diagnosed as a major issue. And when the drain tile/sump pump system installed by PermaJack was inspected, it was found that the drain tile was improperly installed. The pipe laying in the drain tile reservoir was twisted so that only a third of the holes in the pipe would even come into contact with water at any one time. In other words the system was easily overwhelmed and shouldn’t have been. In addition, the system should have been installed under the sill, the wooden board I left in place after ripping out the dry wall. Because it was installed in front of the sill, it never came into contact with the corner of the foundation and water could easily come into the basement over the drain tile. I realize at the time of the installation there was lots of water damage throughout St. Louis from the massive spring storm. But in retrospect, it seems like the job was rushed and for that reason it was not done properly. Also, when I reached out to the company to inspect their work, they were fairly unresponsive. They did say they would call me, but they never did."

"Jody did a great job and was very professional.  My only complaint is the price seemed a bit excessive.  I did receive a discount using an internet coupon, so that did help some. Considering it was less than 1 hour of work and the cost of the part was probably less than $200, I would not expect labor costs to be so high.  Typically I will not use a company who I feel overcharges, but I really had little choice this time.  I understand it was after hours when the work was performed, but I requested service during normal hours.  Unfortunately they were backed up with service calls, so it was 8:30 PM before he was able to arrive.
I am grateful that I was able to get the pump replaced.  I just wished it was not so expensive.  I fully support our local businesses and that's why I use them.  However, sometimes they make it hard to come back for services.  If I had an option, I probably would have shopped around more before choosing a company.  This was a crisis, so no time to research and schedule an appointment.

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