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"NE Flooring was very responsive in meeting my project needs. They quickly sent a person to look at the work required, then sent pictures of the repair needed and within minutes I received their quote. I found their quote very reasonable but waited a couple of days to receive other quotes. When I decided to go with NE Flooring, just prior to the busy July 4th weekend, they immediately sent a team to make the repair the next day. They were able to do an outstanding job in repairing the floor and matching the stain on my flooring. They even came back the following day to check their work and to put another protective coating on the floor. Overall, they did an excellent job and I would highly recommend them."

"I cannot say enough good things about this company. I've done a lot of work in my house, and this is the best vendor I have worked with. I went into the shop to look at some samples, and I didn't find exactly what I wanted. I emailed a picture from online to Ken, who brought similar samples out to my house. I was able to find exactly what I wanted. The product is LVT.. luxury vinyl tile, and it is superb. Everyone thinks it's real ceramic tile. I've had it for 9 months now, in a very high traffic area and it looks as good as it did on day one. The installation was impeccable. Eddie did a fantastic job. I'm amazed at the detail and the precision in places like corners and around molding. He even did some extras without charging, like putting up molding in the bathroom. What an awesome team this is!!!"

"Bob and his team did a phenomenal job installing glue down 3/4” Hardwood Floor through our home. In total it is was over 1800 square feet. The workmanship was outstanding and we have used Polion Flooring for multiple projects after that including carpet installation. Will hire again for sure !!!"

"Over the course of two weeks they were on-time, respectful and easy to work with."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."