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"Jose did a great job at repairing our dishwasher. He was quick and efficient, and very fairly priced. "

"Great, a little slow on timing but overall great work"

"George and his team did a fantastic job with remodeling our bathroom. Unbelievably smooth process from start to finish. Would and will hire again!!"

"The initial meeting with John was promising. He was straightforward, easy to talk to, and quickly provided a quote without being pushy. I appreciated that he offered light recommendations without trying to upsell us. After that first meeting, I felt comfortable moving forward. I had John come out one more time so my boyfriend could meet him, ask a few more questions, and finalize the siding and color choices. The next morning, John texted early, saying he’d be by within the hour to pick up the $10,000 deposit. We were told materials would be ordered right away and the project would begin by the end of the month. However, as that date approached, we hadn’t heard anything. When we reached out, we were told it would be delayed by another week — and then again, another week. We were okay with some delays, but the complete lack of communication was extremely frustrating, especially since we needed to coordinate our work schedules. We were also told the work wouldn’t involve anything on the inside, but that turned out not to be true — which was a big issue since we have two pets. During the project, our flower beds and garden were completely destroyed. While some wear and tear is expected, there was no reason for a large boxwood bush to be crushed with a cinder block when there was clearly space to work around it. Several things were damaged, including blinds, window sills, a shelf, and part of the entrance flooring. While I understand that accidents happen during construction, what bothered us most was the lack of accountability. None of these issues were addressed until we specifically called them back out to deal with them. John never showed up for a single walkthrough, and to our surprise, the entire job was done by a different company altogether — not his own crew. That was something we hadn't anticipated, and unfortunately, we didn’t think to confirm it beforehand again our fault. The windows installed were low quality and very off-brand compared to what we expected. We had also discussed having decorative grills/grid lines in the windows, which were completely left out. In the end, while everything listed in the contract was technically delivered, the overall experience left a lot to be desired. The workmanship felt sloppy, communication was almost nonexistent, and the lack of oversight from the owner was disappointing. We definitely feel we overpaid for what we received. It’s partly on us for not being more proactive during the process, but someone who takes pride in their business would have at least done one final inspection or walkthrough."

"Jaclyn Lorber is the designer at Monks Showroom, who created the overall design for our kitchen renovation. She was excellent throughout the process of designing the whole remodel and making suggestions for the selection of appropriate materials and appliances. This is our first kitchen renovation. We had multiple questions and changed our minds about what we wanted multiple times! Jaclyn was always patient with us, very generous with her time and accommodating. The final design is gorgeous! We are eager to see the finished product that will be delivered by Monks Home Improvement."

"This is an overdue review. I hired Bernie and his team for a kitchen remodel in June 2021, after he did an excellent job with my three bathrooms in 2020. The kitchen remodel was also excellent. His works are efficient, hardworking and clean. My remodel took two weeks, as he had quoted and for the exact price he had quoted. I would hire him and his team again and I referred them to a coworker for her bathroom project. She was also very pleased with their work."

"Gene and his crew did a great job on a difficult project. The house is over 100 years old and had been renovated several times in the past. Gene’s strength is to work collaboratively with his client to ensure the project meets the customer’s expectation. This project changed a couple of times based on what we found during demolition. Gene provided options and was always upfront about the cost of each option. We set out a schedule and the crew showed up on time for the day and on schedule for the week. I am very happy with the work."

"The bathroom renovation went very well. Price was very reasonable and the quality of work was excellent. Nick had answered any questions I had very quickly. Overall very satisfied."