
Serving Mountain View, CA and surrounding areas
Approved
In business since 2000
Free estimates
Emergency services offered
"* Genaro met with me and proposed what to put in and where. He followed up with an estimate. <br /> * I wanted to be sure of *where* things were going, since that wasn't in the estimate, and wanted my wife to have a chance to check in. Scheduled a second visit. <br /> * He met with us both a second time, and we revised what exactly was going to be done. It was more stuff, so there would be a second estimate. Throughout, Genaro was very easy to work with, amenable to changes but clear about what was easy, what was hard, what would require extra work and why, what type of sprinkler/drip/etc. and why. I hoped to get a drawing out of this meeting, but the time got away from us. <br /> * Estimate arrived. It was significantly higher, but reasonable. It still didn't say *where* things were going to go. We had talked about that and agreed on it (I thought), but I still wanted that on paper. <br /> * I made a drawing myself and sent a scan of it. Asked for comment. Never got any reply to that. <br /> * The usual negotiating for a start date. No problem. <br /> * Workmen showed up on time, were respectful of plants, house, etc., and were good about taking a break when I needed to let the dogs out to pee. They never left a gate open, and no dogs escaped. Genaro was there at the start, then left and the workmen did the rest of the work. <br /> * Midway through the job I noticed a couple of trenches running completely across the lawn! In our discussions I understood that the lawn sprinklers would be around the lawn. That's where Genaro pointed to when he talked about how many there would be. I thought that's what I put on my drawing, but on reviewing it I guess I was ambiguous. I didn't know how many would go on each edge nor exactly where -- that's what I hoped Genaro would clarify when he replied. <br /> * I called, he came out and we talked. Outcome: he's right about where they ought to go, but it's not what he said in either of our previous conversations. <br /> * Job finished, cleanup about normal: it looked good from a quick look, but a deeper look found several bits of pipe, wire, etc. Some of the drip line not fully buried, date/time set wrong on the controller, etc. <br /> * All that cheerfully fixed in a followup. The crew even cheerfully helped me with an unrelated sprinkler issue, at no charge. <br /> * One other oddity: an ambiguity cropped up in the placement of the controller: place it so the connection to 110v is a straight line, or place it so the connection to the sprinklers is a straight line. I assumed they'd let the 110 line be straight (since it has to go inside a pipe) but they aligned the controller with the sprinklers. We were home at the time; I wish they had asked. <br /> * It's been so wet since the sprinklers went in that I've hardly used them, but I'm going to guess that the system will provide good and trouble-free coverage of the lawn and plants. <br /> * Summary: parts and work above average, communication below average. <br /> <br /> <br />"





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