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"HORRENDOUS EXPERIENCE! They came out, stated my installed tankless system needing repiping didn’t have a recirculating pump built in & recommended I get one. They quoted $99/hour for labor & parts are separate. Stated there were no options for an external pump (not on market) & wanted me to purchase their system with one built in requiring to uninstall NEW system & install their system (thousands more) & stated it would require 2 men for 8 hours of work & appointment was booked. After researching, there are both universal recirculating pumps for tankless systems & the brand I had made an external pump specifically for the system I bought. When I told them this & that I would only need to have the system already in place properly pipped with external pump installed, they became hateful from that point on & demanded I had a non-working outlet next to system fixed before they would do any work (didn’t have this demand when I booked appointment with their system). I had already fixed the outlet but the lady who answers the phone repeatedly stated no work would be done until outlet fixed, even after I told her I heard her the first 5 times & would ensure it was done, she continued demanding every communication in a hateful tone, multiple times each communication. Was told I would get a new bid with their tankless system removed & labor hours adjusted, it took a week to get it & just 2 days before the appointment. I was shocked to see the bid was still high ($1300) since the system was already installed but only needed repiping & recirculating pump installed. I sent an email, I only requested to know how many hours they expected to need that day, she responded by telling me the appointment was cancelled & I should find another plumber. They cancelled 2 days before because I dare ask how many hours were needed on a $1300 estimate. Not only did they not know of universal recirculating pumps for tankless systems, or lied to sell me their system, but they wanted 11-12 hours of work (estimate not detailed so I estimated $100-200 for some parts) to repipe an already installed system & install a external pump. They are dishonest people & cancel if you inquire about the estimate which I believe was highly bloated. I will never use them again, buyer beware!!!"

"After 24 years our heating/air unit was on it's last legs. We called Aire Serv for an estimate to replace the system. I was impressed with the detailed plan they presented on how to make our new system more efficient and improve air flow into our home. A thorough inspection was done to the house checking registers, thermostat, and overall efficiency. After the inspection, they gave us a detailed bid on what they felt would be the most efficient system to help us lower our heating/air costs moving forward. They also encouraged us to seek other bids before making a decision. I called 2 other local companies and couldn't believe the lack of effort or knowledge of HVAC systems. Both bidders basically gave me a price to replace the unit with an updated version of the same one we currently had. They spent about 10 minutes looking at the unit and gave pricing for a replacement. No inspection of thermostat, ducting or any questions about efficiency. We made the decision to go with Aire Serv due to their attention to detail and desire to help us save money. Sure the unit did cost more than the other companies, but the savings we have seen since our system was installed far outweigh the difference in price. I would HIGHLY recommend you pay attention to who you are paying to keep you and your family comfortable in the place you spend the most time."

"Would give zero stars if possible! Larry Hoang at first presented himself as an honest, reasonable man and contractor but his actions have proven this very wrong. We have two major roof leaks that will cost us thousands of dollars to fix - caused by deficient solar panel installation. He refuses to repair them, despite three independent reports from other local licensed contractors indicating the roof damage was *directly* caused by the solar panel installation. We am currently filing a formal complaint with the California State Contractors Licensing Board in an effort to get him to respond, as we cannot even get our roof fixed until he agrees to remove the panels. We hired him specifically because we wanted to support local businesses - but we sincerely regret this decision. Buyer BEWARE! This is not an honorable businessman - nor business!"