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"If you enjoy being TAKEN ADVANTAGE of, spoken down to, and for your pool equipment to be serviced by men NOT QUALIFIED to do so, then these are your guys! Over the summer, Adams pools charged me large amounts for troubleshooting a disposable part of my pool filtration system. I contacted Adams pools because my salt generator wasn't working. Rich spent 4 months trying to get my salt generator to work, only to tell me that he contacted the Pentair representative and learned the part had expired. At no point did Rich acknowledge he didn’t know anything about Pentair products (even though it's one of the largest pool equipment manufacturers), nor did he research them. At the very least, he should have been upfront and said he didn't know what he was doing and that there would be an expensive learning curve. Rich refuses to consider even a partial refund for the unnecessary troubleshooting and instead states he's not an expert on different pool systems. This is ironic since that's what I hired him for. During our last phone call, he hung up the phone on me after shouting at me and being disrespectful. Please read the BBB and Angie's List verified reviews of Adams Pool's, be wary of many of the other reviews on Yelp/Google written by relatives of the owner, and then hire an expert instead! Edit to add: Rich, the owner, has added lying to his repertoire. I provided this review as a courtesy to others and for no other reason. I never asked for anything for free and paid for every service visit. He never gave me advice or provided instructions. He left each appointment without resolving the issue, saying to wait and see if the problem was fixed and to call him if it wasn't. He took advantage of the fact that I was unaware the Pentair salt cell expires which requires replacement, not service (similar to a furnace filter) and then claimed not to be an expert on all pool systems. If Rich didn't know that all salt cells expire, he shouldn't be in the pool business. It wasn't until the phone call following his last visit that he said he just was given information about the salt cell, that it has expired and must be replaced. This came after many service calls and months of paying him hundreds and hundreds of dollars to troubleshoot, inspect, and leave without doing anything. During our last phone call, I requested we find a resolution to the situation and stated I felt like Rich had taken advantage of me and the situation, he shouted at me and then hung up the phone. Adams Pool and Spas' nonexistent customer service, dishonest business practices, and claims of being experts in this industry while Rich (the owner) simultaneously stated he is not an expert on my system (surprising because Pentair is a big name in the industry) earned them this review. There was no threat, coercion, or statement made to him regarding this review. I'm hoping this candid review can prevent at least one person from making the HUGE mistake of hiring Adam's Pools, who are self-professed non-experts on pools and who excel at taking advantage of people by utilizing unethical business practices that the owner defends by insulting & slandering the customer."