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"Their representative s were on time and polite."

"Carmine did an excellent job removing and installing the hot water heater. It was Sunday afternoon and he came over within an hour, two hours later the job was completed. Really appreciated his help. Great guy, knows his business and was extra careful as if it was his own house to make sure nothing got damaged while transporting the old and new tanks. I’ll definitely call again for any more plumbing jobs. Thanks again"

"Appointment made for day requested. That day received early reconfirmation, then received call when plumber 20 minutes away. Upon arrival Ian explained options available, and possible procedures. He was professional, friendly, and cleaned everything up before leaving."

"He is good"

"Michael from Arctic came on the same day Arctic contacted me, and he did a good job fixing the shower water temperature. Price is kinda high for a 30-minute job."

"Initially, working with Universe went very well when we replaced a central air unit and installed a single-head and triple-head ductless unit... for about 1 season. After that, numerous issues arose (under warranty) from full line-replacement on the ductless units to having to come back to repair a wired connection that was reversed. This caused the AC to not work and have lots of moisture leak through our units. Additionally, pretty much EVERY season we have had an issue with our "brand new efficient systems" not working or failing. We leveraged the warranty and figured all the "kinks" of the installation were worked out over the first few years. Now, with the warranty expired for a year, we have had to have them back to our house several times with a service charge with absolutely zero consideration for the large project we have done with them and our dedicated customer history. We paid for those, thinking we would be done with repairs, as the tech said... Two days ago, with one single-head unit not powering up, they wanted to charge $285 just to show up to take a look at the issue... couldn't even send someone over when convenient to take a quick look... Severely disappointed in this "family business" that treats loyal/dedicated customers as a number. Their installation of ductless systems seems mediocre at best."

"Let me start by saying I schedule an appointment that started off relatively well but turned out to be a absolute nightmare I was charge $84 for the first service guy who was there for maybe 10 minutes to say that my HVAC system showed no Sign of water damage The very next day I discovered leakage water on the floor called the company back up they sent someone else out this gentleman was so unprofessional spent time on his cell phone discussing his personal business which I decided to videotape and record out of sheer disbelief he said the leakage is because the heating mechanism you need a whole new unit to the tune of $20,000 no surprise upsell I pointed out to him that the top part is leaking he said to me oh I didn’t notice that of course you didn’t because you spent your time on the cell phone all said and done I took pictures he wrote down the model number ventured off to a plumbing supply store called me up and said I found a piece would you like me to come install I said yes but this is both after he told me that it probably take a month to get the part he comes in he spends 15 minutes he cuts the pipe and said that will cost $500 I said the day before I spent $84 for a trip charge can you minus that from this price he said no that’s not how the company works of course it’s still leaking and the problem was not fix I dare call them today because they will charge me an additional $84 for a trip charge and still will not solve my problem this company needs to focus more on the service people that they send out Lorenzo Gonzalez and Igor Gnidash We’re not good service man the first one said he was with the company for 2 years the second one said over 20 years experience 22 years experience and can’t fix one HVAC system and can’t discover We are a league is originating from that alone speaks volumes The photos below is the picture of what was wrong with the HVAC leak it was just a simple seal and they said I needed a whole new system liars and thieves."

"We had an older Heatmaker combination unit boiler that was 32 years old that needed to be replaced. We started out with several estimates and first decided what could be used in our space constrained garage. We decided on a Navien combination unit and focused a obtained a couple more estimates. Dawson in fact was one of the last estimates we obtained. While Dave from Dawson had the benefit of us being well along the learning curve, he was able to answer all of our questions about the new unit and how best to solve the condensate dilemma. He even was spot on with regards to treating our well water to minimize scale buildup in our new boiler. We knew we had reached that point where we felt we had found the best installer in Dave. Dave verified his condensate solution with the local township inspector and we scheduled the install date in two weeks. Carlos and Pablo showed up on time and dismantled the old unit and piping and did a first rate and well thought out installation job. Carlos had extensive experience installing these Navien units and it really showed. They managed to work in a tight space that PSE&G’s installers would not have with relocating a well tank. After all the plumbing was done, Ricky did the electrical work and adjusted some final dip switch settings before firing up the new boiler. Dave and his crew really are top notch. His front office staff (Wanda and Ondrea) made the PSE&G interest free financing and permitting approval process seemless. We are looking forward to the operation and efficiency of our new high efficiency boiler for years to come. If you are installing a Navien high efficiency combo unit, we highly recommend using Dawson Mechanical!"

"Fast. Efficient. Good price."