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"Customer has hired pro but job is in process."

"Rainier Roofing did a great job of roofing our 100-year-old home in Tampa. Sameer Asmar and Joe Aponte were so professional, friendly and helpful, and they worked with us and persevered through quite a few challenges during the project, making accommodations wherever possible. The crews worked hard and fast. There was a lot more wood replacement needed than anyone imagined before the old roof was removed. One day an unexpected, fast-moving heavy rainstorm came through as they hurried to get the tarps over the exposed rafters. In addition, after roofing the main house, the work on the garage had to be delayed for a few months due to a separate construction permit issue on the garage structure itself (not related to the roof). But through all of the challenges, they continued to work with us until everything was complete and looking fantastic. They also did an excellent job of cleaning up at the end of each phase, and they reinstalled the gutters properly. I highly recommend Rainier Roofing."

"Very thorough and professional"

"I had emailed this company to get an estimate, and I received a call within the hour to schedule someone to come out. Alex came out and was able to quickly find the issue and fix the problem. This company is great, and everyone was great to work with. Definitely recommend."

"Excellent service professional and affordable"

"My new roof installation went smoothly from beginning to end. Sean Waymire did a thorough examination of the job to be done, took exact measurements and gave me a fair price. Jeremy Johnson and a colleague were on site as project managers. The installation team did an excellent job, and were glad to answer my questions as the job progressed. Ms. Marissa Tyrell, as Operations Coordinator, kept me informed at every step of the project. I recommend Universal Roof & Contracting for their fully professional work."

"Yet another contractor who isn't interested in work. After giving me their sales pitch about charging $290 for a deposit to get someone to come out to look at the repair, the scheduler came back to say "we're not scheduling repairs in your area." So why did they show up in the recommend list? On to the next one."

"There were many pros and only one major con through my entire experience, but it was enough to bump my review down to 3 stars. You might think it should be lower when you get done reading this. I'll start with the negative as that is what everyone will be interested in. Job: Siding replaced on 2-story home as well as put plywood on beneath siding. In short: IF DID NOT WATCH THEM 24/7 AND CLIMB UP ON THE ROOF TO CHECK THE WORK MYSELF, I WOULD HAVE BEEN OUT estimated $8K IN SHEATHING / LABOR AND HAD A HOUSE THAT WAS SEVERELY WEAKENED AND POSSIBLY NOT UP TO CODE. Somehow, large parts of my second floor were missing siding. You could literally take the old siding off and punch a hole through through to the drywall inside with your fist. I paid a significant amount of money (estimating $8,000) to have plywood put on everywhere it was missing. The crew that came out, first off, was not given any plywood on day one and was not aware they were adding sheathing (plywood). They started putting the insulation in, and I had to come out several times during the day to tell them to stop and take it down because there was no plywood behind the insulation. On the third day, I had to leave the house all day. When I came back, all the old siding had been taken down and the insulation was put up. I climbed up on the roof with a screwdriver and POKED A HOLE THROUGH THE INSULATION RIGHT TO MY DRYWALL! The entire wall was not sheathed properly. When the crew came back, I played dumb and asked if it was done properly, and they insisted it was. Lied right to my face. I guess they didn't think I would get up and check. Well I did, and I dragged them up there with me. They mumbled something about a good catch and tore off all the insulation and started again. If I were an elderly couple, I would have been ripped off completely here and no one would have caught it. I was disgusted. The worst part was, other than an apology from the company and $200 off for non-related damage done accidentally by the installers as well as some minor items not taken care of, there was no compensation for this massive mistake. Now for the good, pretty much everything else. The house looks great a couple weeks afterwards. The vinyl siding has much more flexibility than the previous siding, but I guess that is normal. Color is great. The crew did lots of little extras and worked hard each day they were here and cleaned up the yard nicely. I thought the price was decent, and the sales rep was fine if not a bit time consuming (I guess some people are way more into the details than I am which is good if that is you). They came out to do the job 3 months ahead of schedule (only downside was I had to scramble to come up with the funds much quicker than expected). So why three out of five stars with such a horrific oversight? There are lots of moving parts in this company, and I don't think there was a full blown conspiracy by all involved to cheat me out of what I paid for. I wish the site manager would have noticed some of what I noticed, but he did not seem to be there most of the time. In the end, I believe I got what I wanted, paid them, and have moved on with my life. My experience makes me nervous for someone who might not be as agile or readily available to monitor the work as I did. If you are getting similar work done and can't micromanage the crew yourself, don't be afraid to hire someone you trust that can watch over a crew to make sure you get what you paid for. I bet a couple hundred dollars a day could save you big time in the long run. A shame it has to come to that though."

"Jon had Excellent communication. This was our first time getting roof work done and he was very informative throughout the process. The roof was definitely a job well done. Very pleased with the service overall. I’m very happy and would recommend this company to anyone needing roof service done!"