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"Sandau Construction recently completed a window replacement project at my home. They were one of five contractors that I had out to evaluate my project and bid the job. The sales presentation was low pressure, comfortable and offered adequate time for question and answer. The company’s subsequent follow-up to the various questions and issues that I had was prompt, direct and informative. They never tried to “sell” me anything and focused solely on my desires and priorities. Their overall project pricing was competitive overall, versus the other contractors who visited. Pricing was clear and upfront and included no promotional games or gimmicks. With any major home improvement, one doesn’t want to overpay just to ensure quality. The Sandau Price to Quality dynamic was right where it needed to be. Given the high home improvement demand that has been experienced during the pandemic, along with supply chain issues, there was a very lengthy delay from the project down payment to the actual commencement of the job. Once underway, the project installation proceeded quickly. Installers were skilled, agreeable and proceeded in an efficient manner. The final results exceeded expectations. As window replacement is a major investment and expense for any homeowner, getting that all important comfort level from the contractor you’ve chosen is critical. I felt good with my initial selection and was also rewarded at the project’s conclusion. I highly recommend the company to anyone who is interested in a high quality experience in sales, service and product offering. Thanks both to Graham in Sales and to Stephen my Project Manager. Well done."

"It has been 1 year 5 months and 9 days since we officially started working with UB Hardwood and have now finished replacing floors in our kitchen, dining room, and entryway. This “one-day” project lasted much-much longer than the one-day which was quoted. This is one of several reasons to write this review. We chose UB Hardwood for two reasons: 1) UB Hardwood was recommended by the company that remodeled our kitchen and did phenomenal, fantastic, amazing job; 2) we were hoping to have an equally satisfying experience with this recommended installer. After we signed the agreement and payed 60% of invoice the “fun” has begun. The installation was scheduled about a month into the future. We were told it would take 1 day to install Adura Flex with grout. We heard nothing from UB the week leading up to the installation. So the day before the scheduled install date, we called them to see if things were still on-track. We were, at that time, the install would start at noon on the day-of. At 12:45 p.m. the day of installation we were still waiting (no communication from UB Hardwood). At 1:15 p.m. the installers finally showed up. They decided to install the new floor without removing the old one. They didn’t remove the trim (which we paid for), but rather cut it and did it very poorly. Then the glue was poured and installation begun. At 7:30 p.m. they were still working – clearly rushing – and still insisted they would be finished. At 8:00 p.m. they said they were done for the day and would be back tomorrow. As a result they didn’t clean the grout, off the floor surface, which on the package said to clean immediately. The next day they finished the installation, but the mess they left was enormous. After washing the floor 5 times to remove the dried grout (on hands and knees, with old mop, with a new mop), we gave up and called UB Hardwood. They ordered a cleaning solution (it took a week for it to arrive), which helped to clean the grout quite a bit, but not completely. Then the glue started to pop-up through the grout. The glue seeping through the tile seams was a continuous issue for the short life of the floor. Instead of installing a tile-matching stair nose, for which we were charged $78, a cheap metal one was installed. It was cut crookedly, with rough edges, attached with both re-used old and new screws. This was fixed eventually. And we thought we were done. But in about 6 months the grout started to crack. This was attributed to the defective floor and our bad luck. A claim was entered. Mannington satisfied the claim and we started everything allover again. We selected a different product because we couldn’t deal with the grout and glue again. Initially, even the 2nd floor was supposed to be a one-day installation. In early May, we scheduled our installation and at that time, they finally admitted it would be two days - July 6 and 7. On June 30th, 13 out of 16 boxes of flooring were delivered to our house. The other 3 boxes and stair nose didn’t make it. On July 6 around 1:00 p.m. we were still waiting for UB Hardwood and there was no communication. So we called. We were told that our installation was rescheduled to July 7-8 and they forgot to tell us. Nobody even asked us if were able to accommodate these changes. The second round of installation begun. We were getting different messages about the floor removal – if defective Adura was going to be removed or both old floors, or both old floors and plywood. How this was not articulated and clearly decided upon in advance, is unknown. , Ultimately both the defective Adura, previous old floor, and plywood were removed. Day 1 ended with our kitchen, dining room, and entry way in ruins with the removal of both floors and staples all over subfloor. Day 2 this was taken care of and installation of the new floor began. Again, due to poor communication and mixed messages from UB Hardwood, we expected a new plywood to go under the new floor. Sorting this out took several hours, meanwhile the installers just left and we were left with unusable kitchen/dining room for the entire weekend. On Monday the installers showed up again, with the missing stair nose and last 3 boxes of tiles. The stair nose was wooden, not vinyl as agreed upon and we got on the phone again. The floor was finished (without a new layer of plywood). Two weeks later, the proper stair-nose arrived and was installed. We were left with the aftermath of damaged trim, poorly installed shoes around our kitchen cabinets, and damage to the $30,000 cabinets from previous kitchen renovation . We chose to repair the woodwork ourselves as we couldn’t stand the idea of working with UB Hardwood any longer."

"Excellent! Randy is extremely pleasant, neat and a hard worker. He owns the company and does the work himself. I would highly recommend him!"

"Sunflake did a great job getting my 1940s home up to code for rental certification. They had great suggestions to keep it affordable and everything turned out great. Would highly recommend."