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"After numerous in-person meetings and phone calls with Joe Long [Mr. Build], I contracted him to replace four door frames at my home. The start of his work was delayed and when I contacted him, he claimed it was due to delays with the city and permitting. I then contacted the city and found this to be incorrect. I called Joe and shared that I was told by the city that this permit was available within 24 hours. Upon him starting the work, I paid nearly 40% up front. I was not on the property when he did the work as I was at our primary home out of town. His wife contacted me and stated the work was done and requested a final payment. She emailed me the invoice and asked for immediate payment. However, the invoice did not include a remittance address. I called her and let he know I needed the address so I could send a check. She provided that and a check processed direct from my bank the next day. Two days later I arrived on property and inspected the work. I was in total shock. It was clear upon visual inspection that the door frames Joe installed were not the correct ones. The overall workmanship was totally unacceptable. Not only were they inappropriate cuts made in the surrounding composite area - thus exposing areas and negating the weatherproof protection, the frames themselves were not correct, the door hinges do not match up to the frames and were installed incorrectly and despite #10 screws not fitting being counter sunk into the hinges- he attempted to install them regardless. Neither the hinges nor the screws are flush in the frames he installed. Not only is this bad workmanship - it is a safety hazard for those walking through the doors and getting hung or cut by exposed and protruding screws. As soon as I witnessed the subpar work-I contacted Joe and asked that he meet me on my property. Additionally, we immediately contacted our bank and requested a stop-payment be issued on the check we had processed. Upon Joe showing up at my home, we walked the property and examined all of the frames. He claimed that his crew was not yet done with their work and that all of the issues would be remedied. I alerted him that we had issued a stop payment and asked that he follow-up with me ASAP to discuss how this would be made right. It was at that time that Joe shared his plans to use BONDO to repair all of the areas. He also stated that he would attempt to countersink the screws but that he could not honor a warranty once that was done. Clearly these steps are unacceptable. I informed him as such via email. Wrong frames, installing hinges upside down, wrong screws and incorrect installation techniques are not fixable and will require full replacement. I alerted Joe not to be on my property further until we had agreement on how to move forward. In subsequent written communications with me he acknowledged that he in fact mistakenly ordered the wrong door frames. Why then would he have still installed the incorrect frames-not on one door-but four doors? If I wanted repaired door frames-I would have simply repaired my old door frames. I contracted with Joe for NEW CORRECT door frames. He sent a subsequent email asking if I would be willing to negotiate a lower price. I again was clear-my expectation remains the same-for NEW CORRECT door frames to be installed in a professional manner as that is what he was hired to do. At this time Joe alerted me that he would be placing a lien on my property. As of today-over 2 months since this inappropriate and completely unprofessional work was done-the door frames need to be replaced. This delay has now resulted in additional delays and expense with other work being done to our home-all of which has had to go on hold until the new and correct door frames are installed. I strongly recommend NOT using Mr. Build(Joe Long)on any future projects you are considering doing unless you want horrible workmanship."

"I recently used KMAX for storm window replacement and was thoroughly impressed. Mr. Joel. His attentive and knowledge was excellent. I can’t recommend KMAX enough for a fantastic installation."

"FHIA replaced 17 windows and my front door with a side light. I rate them #3, because for the most part the project is getting done; however, the project started in April of 2025...due to factory corrections that were required. We're still waiting on them to finish and have the inspection done. I've already started making payments on this project with the hope they'll finish soon. There were hiccups with installation from the startup and ongoing with the various teams that would show up either with the wrong equipment or lacking what was needed to complete the job. Continue to find screws in my driveway after every visit. On the last visit my camera caught the team dumping their uneaten lunch scraps on my front lawn. If they would have asked there's a compost bin in the back they could have used for that. Because of these hiccups and various others incidents that occurred in addition to the length of time this project is taking to complete I rate them #3. I'll upload photos later."

"Professional and amazing work"

"These 2 guys, Brian and Braint along with the gentleman who put the finishing touches on our windows were top notch! They worked hard and steady along with no cigarette breaks, no phone or texting, just good guys. They were on time and worked every minute they were here! Too bad other companies can?t find good people that really care about the work they do and take pride in their work! Absolutely NO complaints and the windows and glass door are beautiful! Love them! If you?re on the fence trying to decide if you should use Wilson Windows or not, well then use them you will not be sorry!"

"Fred was as professional as you would want his explanation and display is what made me choose this company I could not have had a better explanation of all my options thank you"

"Needed the side panel to our front door replaced ., it was an odd size and we couldn’t do it ourselves. Our project manager was Chris. He was extremely professional, came when he said he would, called and kept me informed every step of the way. Very satisfied "

"After posting the below review on Google, the company?s Area Director, Aaron, contacted me and threatened legal action (a cease and desist letter) unless I removed it. I feel it?s important for future customers to know my experience. Everything below is factual and based on my direct interactions with the company. My experience was poor overall. The first time they came to install the door, they brought the wrong model and had already removed my old door before I stopped them. They eventually got the right door installed, 3-4 months after we signed the agreement. Once installed, the internal blinds were loud and squeaky. I've now called 4 times over nearly two months to try to get a fix for this door and nobody has followed up. Once I left a negative review, however, they were quick to call and threaten a cease and desist. On the positive side, the window they installed was perfectly fine. Also, the installers are professional, friendly, and they did good work. Edit (Sept 2025): After posting this review, the company?s Area Director, Aaron, contacted me and threatened legal action (a cease-and-desist letter) unless I removed it. I feel it?s important for future customers to know my experience. Everything below is factual and based on my direct interactions with the company. My experience was poor overall. The first time they came to install the door, they brought the wrong model and had already removed my old door before I stopped them. They eventually got the right door installed, 3-4 months after we signed the agreement. Once installed, the internal blinds were loud and squeaky. I've now called 4 times over nearly two months to try to get a fix for this door and nobody has followed up. Once I left a negative review, however, they were quick to call and threaten a cease and desist"