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"We hired this company for turnover cleaning of our rental. Solange and her team started strong with great cleaning, on time and efficient. Over the course of the summer - they arrived later, cleaned faster and less thorough (not returning furniture, not emptying out all of the garbage or replacing coffee pods, not sweeping the porch & deck as initially requested). By the end of our rental season we even had to ask them to return to re-clean. I also had a few missed cleanings that required me to call and remind her despite having sent multiple cleaning calendars by email & text. I would totally hire them for a one time job or my own house when Iâ m present to supervise the consistency of the job - but I wouldnâ t recommend her company for ongoing turnover cleaning unless you live close enough to check in and be sure your standards are being met. They ultimately did a good job cleaning but certainly not above and beyond to warrant the very high price ($100 more per cleaning than competitors). In the end, we had a disagreement on some additional charges that she wanted to charge us and in return she simply didnâ t show up to clean. Thankfully, we found a back up cleaner who was better, took the before/after photos we wanted, more organized (online calendar) and cost less - blessing in disguise. Weâ ll be moving on to this other company for our rental property."

"My yard looks beautiful. Nigel and his crew did a wonderful job on my landscaping project. They were prompt, hard working and very respectful of my property. Their attention to detail is awesome. Nigel is great to work with, he listens to your request, and provides recommendations and options to fit your budget. I definitely recommend his services and will be using him again in the near future."

"The 3 women that came did a wonderful job. Cleaned all areas I requested very thoroughly. I will definetly use them on a monthly basis. "

"Excellent !!"

"They were responsive, accommodating and very through."

"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."

"As an award-winning journalist with an investigative reporting background, I am shocked that Empire Today has been in business as long as they have with how poorly they treat customers. We had a luxury vinyl plank floor installed last August. The salesperson assured us that this was scratch-proof, but that if we did have any issues, the warranty would cover it and that Empire had a great warranty. Well, six months later, the floor is covered in scratches from light use - essentially from pulling out a chair here and there and walking across it. It's in a dining room, so we hardly ever eat in there and mostly walk through it. We have sat at the table a handful of times in six months. Yes, we have pulled out chairs for those times, but who would expect scratches like this from such mild use? We're pulling them out gently, not dragging them across the floor. Clearly, this floor was defective when installed if it was supposed to be as scratch-proof as the salesperson said it was. Their customer service manager (based in Massachusetts) has been extremely rude and unsympathetic and insists the manufacturer warranty and the one-year Empire workmanship and servicing warranty don't cover scratches. This goes against everything the salesperson told us. The one-year warranty has a list of what is not covered and scratches is not among them. It says you can obtain warranty services for defects. When I suggested that these scratches were a defect that got worse over time, the customer service manager LAUGHED AT ME and said she had my email saying that we caused it by pulling out chairs. I asked to speak to someone above her, and she refused to give me another name. I said, I'm upset enough to go to the Better Business Bureau and you're telling me there is no one else I can speak to who is above you and has the authority to potentially rectify this? By this point, I was raising my voice as she was so rude and unsympathetic. She repeated she was the customer service manager and there was nothing else that could be done, other than express our frustration to the sales manager so they were aware that possibly their sales team was giving out incorrect information. However, the sales manager, according to her, would not have the authority to rectify the situation because, apparently, she is the only one within the entire Empire Today Corp. who can be bothered with customer service problems. What??? She wished me a good day and hung up on me, not caring that I was prepared to go to the Business Bureau, write negative reviews, and do whatever I could to resolve this. She chuckled again and said, “You do what you need to do, but the warranty does not cover scratches.” I have never dealt with a customer service manager who was so unhelpful and rude, just shutting me down completely. Unbelievable and we will be taking this to the Better Business Bureau and making sure everyone we know does not use this company."