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"EXCELLENT WORK"

"I contacted Angi's at the end of July or beginning of August for a referral for a contractor who could repair the cracks in our driveway. We received 2 calls, 1 from Hastings and Sons and 1 from another contractor. Jason Hastings came to do an estimate on 08/05/2025. He was an hour early with no call. He was very nice and personable. We discussed fixing the cracks, but then he told me we really needed a new driveway and that our porch (it's not really a porch as there is no overhang) needed replacing as well. I told him we tried to do that a few years before, but the deal fell through. We discussed what I wanted to do, which was to change the porch, walkway, and flower bed into one patio with a step up from the driveway and no step into the house. He agreed with that idea and said he would price the driveway by itself as well as the driveway and patio together. We discussed the need for permits, 1 for the bottom of the driveway and 1 for the patio. We also discussed if they would be able to level the driveway better than it was due to the fact that cars that sit low got scraped when the came up the driveway. He said they couldn't promise to fix that issue, but they would do everything they could to fix that. He gave me an estimate of $9970. I told him I would speak to my husband and let him know. He wanted an answer immediately. I told him I had another estimate scheduled for that day and would need to speak with my husband. He told me the price was only good until the end of the day. The 2nd estimate came in at $14,000.00 for both the patio and the driveway. My husband and I talked about both estimates and decided to go with Hastings and Sons. I called Jason and told him our decision. He sent over the contract via email and I signed it. He said they could probably start that week. I told him we needed to get the money together, so needed to wait a week to start. He agreed. The next week he called on Tuesday and said some workers would be there that evening to tear out the driveway. He said they would tear out the whole driveway that evening and due the concrete work on Wednesday. I told him we only had half the money as we were waiting on the check from selling some stocks for the 2nd half. He said that wasn't a problem. He trusted me to pay when we had the money. The workers showed up that evening as Jason said they would. My husband happened to be outside when they came. One of the men spoke to my husband briefly without introducing himself or saying he was the owner. He asked my husband what we were doing with the driveway. My husband told him what we wanted with the driveway. Shawn Hastings did not ask my husband about the patio and my husband did not say anything to him about the patio. After about 10 minutes of using equipment to break up the driveway, they left without telling us they were leaving and did not come back. They returned the next morning. Shawn was driving the machine used to break up the driveway, although at that time neither I nor my husband knew who he was. I left for work, as I had told Jason I would be doing, and waved at the workers as I left. No one asked to speak to me. When I got home, shortly after 4:00 p.m., I noted the driveway was almost finished, but they had redone the porch and walkway exactly as it had been before, not what Jason and I had discussed. I spoke to the workers who were working on the porch, and they said "talk to the boss." I asked who the boss was and they pointed to a man sitting in a truck. They called him to come up and I walked toward him to tell him the problem. At that time, I still did not know who he was. I explained the problem, and he immediately blamed me and my husband. I told him that Jason and I had discussed what we were doing with the patio and Jason knew exactly what we wanted. He continued to blame us. He then said that I hafmd just left that morning without speaking to him, again, I had no idea who he was, and that we hadn't even paid him. He then said they would make it right and that we all shared the blame. I denied again that we shared any of the blame. I went into the house and got the check. I then walked down to his truck to give him the check for $5000.00. He said that I didn't need to pay right then. I said I wanted him to take the check. He took the check and then repeated several times "We're all right." I was concerned he was having a heat stroke or something because his behavior and demeanor were off. I went back in the house and called Jason. Jason said he would call Shawn and talk to him. Jason agreed that the patio was supposed to replace the porch, walkway, and flowered and didn't know why they had done it incorrectly. A short time later, Shawn came up to the door and said they would fix the problem. He again blamed my husband and myself. At this point, I had had enough and said, "f*ck off, dude." He became incensed and tok a step towards me. One of his workers grabbed him and said, "no, boss, no." I shut the door. A little bit later, he came back up to the door with the check I had given him. He,said he wasn't going to accept the check because I had cursed t him. He said he would only take cash. I apologized for cursing at him and told him there was nothing wrong with the check and I was not going to go to the bank to get cash. He then said he would uncharted me for the concrete needed for re-doing the patio. I said that wasn't in the contract and I was going to call his brother. He said, "go ahead. I'm the owner, not Jason." I called Jason again. He seemed upset by what Shawn was doing and saying. He said he would call Shawn and call me back. He called me back and said, Shawn was going to go "cool off and get a drink" and he would be back. He said they would take our check and there would be no upcharge. A few hours later, Shawn showed up, somewhat contrite, and spoke to both Joe and I. I explained what we wanted to do with the patio. He said he couldn't do it all the way to the door, that there would have to be a step into the house. Although that's not what we wanted, we agreed. He made a joke about women named Jennifer, as that's my name and his ex-wife's name. He tried to hug me. He and I both apologized. He left saying everything, the rest of the driveway as well as the patio would be finished the next day. The next day, the workers showed up and began work. I don't know if Shawn was there that day or not. My husband was off work that day while I was at work. When I got home, they were finishing up. Everything looked okay to me other than the patio seemed a bit uneven. Shawn stopped by that evening and asked what we thought. I said it looked fine to my untrained eye other than the patio looked uneven. He said it looked fine to him. I said "okay." He then said they workers would be back that evening to clean up and they would get "every rock and piece of trash out of our yard." I asked if they could get rid of the iron railing that had been around our porch as Joe and I had no way to dispose of it. He said they would. I gave him the 2nd check for the remainder of the cost, $4970. The workers did not come back that night. They came back early the next morning while I was getting ready for work. They only took a trash bag that they had left behind the night before. They did not clean up the yard or take the railing. I texted Jason and he sad he didn't think they'd be able to do anything because they were all in Cincinnati. Two of the workers did show up that evening and took the railing. The next day, Friday, I came home to find a notice fom the City of Kettering that I needed to call Chad ASAP about ur recent "concrete work." I called immediately but he wasn't in the office. I called again first thing on Monday and U was told by Chad that Hastings and Sons did not get the needed permit for the driveway permit, and that they had done the apron incorrectly. Chad then told me that all they had to fo was pay $22.00 fir a permit, and Chad would have come to the house and explained how the apron should be done, and then would come out when finished, inspect it, and then sign off. That's all Hastings and Sons were supposed to do. He then told me if Ha"

"Good job even with the complications they ran into"

"They were very helpful and which giving me various options for the service. They did a very good job . They came informed for answering all my questions. They did very good job of prepping the area and they are very quick and laying with concrete and came back many times to check on it on what need to do on maintain the driveway. So I would certainly recommend them. They were very reasonable prices, high quality and very professional."

"They did amazing job and was very professional. They are truly an amazing group of guys. I enjoyed talking to them while they did my concrete. They made sure everything was done correctly. When we have company come by they admire the job that was done by them. I recommend them their work it is 10 out of 10 you won’t be sorry if you need any concrete done. "

"The initial work seemed OK, but it quickly became clear that there was still water leaking through the basement walls. After several phone calls, an employee returned to inspect the walls and agreed that the exterior work needed to be redone. I pointed out that plastic pipes had been left exposed in my yard, without drainage to the street. He agreed that this wasn't acceptable. I called multiple times to set up repairs. My calls were not returned. I obtained the number of Joey, the production manager, spoke with him after several attempts, and sent him detailed texts and photos. No return visit materialized. Over the course of the next several months, I called the company multiple times. They actually visited my home a total of 9 more times, but they showed up without a crew, with one guy and a shovel, or saying they didn't have the equipment for the job. Finally a single employee with a shovel appeared, unscheduled, buried the pipes, and said he corrected the plumbing from the sump pump. Unfortunately, he didn't connect the pipes, and the pop up is 8 feet from my porch. Now a fountain erupts from the drain along side the house, and gallons of water discharge along the basement wall, as well as from the pop up. The soil along the foundation has eroded, and after a rain there is standing water for days in front of my porch. This brand new problem has lead to the interior walls originally water damaged, to become wet again, and a wall that was NEVER even damp before is now soaked, and the dry lock paint has bubbled up. Recently a manager came to look at the situation, and said I would be notified of when the repairs would take place. A couple of weeks later, I called, and managed to get the work scheduled. A crew is to come out June 5th. I however, have ABSOLUTELY NO CONFIDENCE THAT THE WORK WILL BE PROPERLY COMPLETED AND DAMAGE THAT THE COMPANY HAS CAUSED WILL BE REPAIRED. After 18 months of excused, shoddy workmanship, untrained employees that have made matters worse, and now new damage, I am beyond frustrated and angry."

"They came out to start the project (9/19/25) just as it was getting dark outside which was my first clue something isn't right with this company. Less than a month after having new asphalt installed, weeds are poking through and causing bulges. They have several areas where the asphalt is uneven and "bowled" areas where rain collects in the middle. Several locations where it wasn't filled in and several cracks within the first day. I contacted the company several times to come back to fix the issues. They responded saying they'll be back out on certain day, but always had excuses only when prompted on why they never showed up. Now no responses after a month. Several of the neighbors had this company installed asphalt on their driveways. All have complaints on how unsatisfied with the job they did. I measured and only get about 1" thickness when the contract clearly states 2.5" poured and will be 2" after rolling the final surface. Photos were taken next day and the weed photos are about a month after install when I noticed (10/23/25). Going to be interesting to see it after it's first winter when ice heave breaks it up even worse."

"This is the fourth time I’ve hired Mark Rodgers and Co. because they’re easy to work and they do a good job from start to finish."