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"When I called, they answered right away and when I explained the problem, I was told that they would be at my house between 12 - 1 pm. They were at the house before 12:30, and fixed the problem right away (the water tank bladder had broken). Now we have a bigger perfectly working tank - and our water pressure is better than it's ever been (I have a feeling the bladder had damage to it when we moved in, because the pressure was never good). The only problem is that when the phone was answered, I heard a voice say it was an Angie's list customer. However, we didn't get the 5% discount. Although, I did not print out the coupon and forgot to tell my husband about it. Either way, their service was prompt and well done. Thank you!"

"Outstanding! We are very happy with the quality of the work performed. James arrived promptly each day. There was never a mess left behind for me to clean up. The price was reasonable. We would highly recommend this company."

"I had a sewer blockage and they came to give me an estimate. They also used some kind of scanning device to find a leak. The tore out a tree and dug a trench where they said the leak was. There was no evidence of any leak. Everything was totally dry. However, in digging the hole they broke the pipe so I had to have them fix that. I am 76 years old and these guys took advantage of me. They had me over a barrel because it was late in the day and unless I let them fix it then I would have been without water or toilet. They pressured me to get the job done. They did not even have the part. This is a fly by night company. They had to go to Home Depot to get a simple connector that any plumber would have had in their truck. And then they stuck me for $2500 which I paid. I didn't want any trouble. But now I've changed my mind. They can't be allowed to prey on Senior Citizens. I've reported them to BBB but that's a waste of time. I think that since they created a problem where there was none, I should get all of my $2500 back."

"From bad to worse. The day after they primed the pump, I went to use the pump & there was no water. The priming had failed. I made several attempts to contact Pruitt via email, Facebook & leaving phone messages. The one time a phone call actually got thru to him, he told me he'd call back in 10 minutes as he was on the road. I'm still waiting for a call back. This is the worse I've been treated by any business . Astonished to see they did not guarantee their work when procedure failed. Sad thing is, up until now, I thought very highly of this business & their professionalism & the owner. But when a company refuses to guarantee their work and refuses to respond to an unsatisfied customer complaint, something has gone terribly wrong with the business and or owner."

"Signed contract 11/12. Permitting request made; permit issued 1/30/2025. Drywall/insulation work begun almost immediately. Spoke on phone with GC just over 2 weeks ago to review time frame for rest of work. GC stated he planned to meet with me and walk through the following week. Stated painting would begin the following week (this would be the week of 2/10). Neither event happened. Also asked about floor tiling job, as I had outside company doing the job & wanted to let that person know when he could plan on the job starting. GC stated 2 weeks out; that would have been this past week. This didn't happen either. I texted GC 2/18 to ask if we could meet at house the next day. No reply. Called cell # 2/19 requesting call back to discuss lack of recent progress. Emailed 2/21 with same request, reminding him that I'm renting a place & am unable to stay indefinitely. Again asking about time frame on project. On 2/22, texted again, asking that he please call me. Each time I've attempted contact, I've asked him to please call me to discuss project & time line. He has not responded to me at all. This is the reason for my complaint. As of now, I feel left in the dark about whatever is happening or not. He is not communicating to me. I feel like he is avoiding contact. At present, I have no idea what his plans are schedule-wise for the project. It feels like my house project is in limbo right now. For more than a week, nothing has been done inside the house, with no explanation as to why. I think the GC has possibly over-extended himself, due to the magnitude of people needing assistance post-hurricanes and therefore may not have much spare time. But he needs to make sure his customers are being taken care of and communicated with."

"Quick, on time and professional and got the job done. Only plumbing service i would use"

"I decided it was time to re-do my old, outdated, ugly master bathroom. I initially thought I would try to save money and hire a DIY/one-man fixer upper, but soon realized that was taking up too much of my time and I could never find anyone dependable. I did some research and found S&W Kitchens (Longwood showroom). I liked that they were family owned and had been around for a long time. My first encounter was with Amy who would be my design lead. Our first meeting was to talk about the whole process of what and how working with S&W Kitchens would entail. She was very thorough and made things very easy to understand. Once we got through that stage, meetings were set up discuss my vision of what the bathroom would look like. I did have several photos and a concept of what I was wanting to do which did help in that process, as well as helpful suggestions from Amy. Once everything was decided, Amy did a fantastic job in every aspect of putting together the materials that were needed to begin the job and following through to completion. My next point of contact was with Adam who was the construction supervisor. He arranged and scheduled the various trade subcontractors and always kept in touch with me on who would be showing up and when. If I had any issues during the renovation Adam was there to answer any questions, fix any problems, and make sure I was pleased with how things were going. I now have a beautiful bathroom and I couldn’t be more happy. S&W does it ALL and I would highly recommend their company for any of your renovation needs. Anne R. 5/20/25"

"Started off Great! They called everyday to follow up on progress. After receiving 80% of money, Calls stopped, Actually they avoided calls for weeks not knowing what was going on. Lot's of promises and not finished 4 months later. We own a Small 670 sq ft home. They promised it would be complete in 3 -4 weeks. They threw away household items, and have left 22+ items unfinished. 4 months later still not finished. Would never recommend."

"Fantastic! They were responsive and efficient. They were able to work within my budget and the results were amazing! Highly recommend!?"