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"They were professional as well as personal. I will use them again. My greatest joy was intense rain the other day and where the roof attaches to the house zero leakage and having the shade down, my patio chairs were dry. I sat out watching the rain snd hail enjoying."

"We moved into a new home and found a nonworking awning. It took work to find this company, which is the Sunesta Awning dealer in my area. Along the way, I had been given all kinds of quotes as to how expensive the repair might be. Mike from Awning Stars scheduled with me promptly, came over as scheduled, assessed the situation, and quickly determined that all that was needed was a minor adjustment that he completed in about five minutes. He even waived the cost of the service visit. He was personable, professional, and educative throughout."

"7 months and 9 days after this small sail shade project started, we finally found a resolution we could live with- barely. With our salesman and production people, we experienced a lack of communication, delayed response times, broken promises throughout, poor quality, poor planning, poor measuring on our house, or the shades or both, botched workmanship, wrong size, vague or non-existent timelines, missed deadlines, blaming their supplier, blaming each other, sloppy and damaging workmanship, botched repairs, ignored requests. We were very patient, probably too patient- we kept thinking it would get better and they would come through- they didn’t. There were 22 extra holes from moving the anchors around during several attempts to install correctly- then they smeared silicone caulking in and around the still protruding holes and even over the original agreed upon penciled-in anchor marks, maybe in an attempt to hide the marks. In the end I agreed to install the original wrong-sized sail shade myself at a reduced cost. We would rather have a right-sized sail shade reach the original marked anchor locations, but in the end lost all faith in them being able to do anything right on this project. I had to move the anchors again to get it to fit right. Even the owner failed to communicate directly with me. The front desk person was the only one who was responsive and conscientious- the one star is for her."

"Karen at Travel Escapes is a dream come true!! Karen takes care of everything for you from beginning to end, makes your trip / vacation stress free!! I cannot say enough about Karen @ Travel Escapes"

"Very well. JoAnna communicate with me consistently throughout the project and repairs were completed in a timely and thorough manner. I’ll be utilizing her again for"

"Windows were somewhat cleaned.Tracks were not cleaned.Windows were left unlocked and screen was put back in backward and on outside of window.It was obvious that they wanted to get in and out as fast as possible.Never again.After contacting them I was sent an email that they were sorry our demands weren't met! Are they nuts?I have stopped payment."

"Outstanding overall experience. Quality product with even better customer service. You are making mistake if you go with another vendor."

"Everything went great. They did everything they said they would and the finished product is perfect. We just bought this house and the canopy was built before the lanai cage went up so they couldn't take the structure out intact. They were able to cut the original structure, take it out and when finished with the sewing/material, they put it back together and I can't even tell they took it apart. I would highly recommend Naples Awning. Alan was the person who helped us."