
In business since 1959
Free estimates
"We had laminated floors put in by Empire over ten years ago and we’re extremely satisfied. I wanted another room and a hallway with the same look. The same salesperson came for the estimate. He said the floors would not have a shine and the planks were not as wide. He also said the quarter round would be “ the same”. The floors are much more orange ( I know exact matches are impossible) . The quarter round is also orange against dark walnut baseboard. It looks terrible. My son looked at it and said” who would do that to someone’s home?” I did say to the installer when he was done, ( we were blocked from the area until they were finished) I hate it!” There was dust everywhere, I was so upset, and we hadn’t been able to get to the bathrooms for hours. I just signed the form so they would leave. I emailed Reece Young from customer service and explained how dissatisfied we were. He had someone named Mike call me and tell me “that’s what goes with the floor .” He followed that with a series of no answers. I asked if there was any resolution, had this ever happened before, …? Of course no one contacted us after the job is done to see how they did. I was only shown a small piece of the flooring before they started and never shown the quarter round. We were also required to pay BEFORE the job was started even though they had a down payment. I would have considered paying part of the quarter round replacement ( same as the other rooms) but was offered nothing! It really looks terrible where the rooms meet. I will be contacting a contractor and paying out of pocket to fix this horrendous mess. Very sorry I wanted 5,4000 dollars to be this unhappy. I don’t think we’re fussy customers . If you don’t want to waste your money please be careful and learn from our expensive mistake."









