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"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "

"Excellent. David was very efficient at getting me quickly scheduled for the installation of the film and once at our home, he and his assistant neatly finished the job in only a few hours. He is truly an expert in this kind of work and is very meticulous. The film works great keeping out UV and heat rays and allows our home to stay full of sunshine throughout the day without damaging furniture, wall hangings, rugs etc. or adding to the AC load. Very happy with the film and David's work."

"We needed to have a portion of our chimney removed and contacted several different companies. We chose Safe T Sweep based on their reasonable quote and professionalism. They were effective, efficient, courteous and prompt throughout the entire process. We are happy with the outcome and would definitely work with them again."

"Everyone has different experiences when it comes to contractors, however this is my first time using Iconic Roofing and I would highly recommend them and plan on using them down the road. I had to get a sliding door replaced and also an interior wall removed and they were able to do complete both jobs and both came out exactly how I envisioned it. It started with Bryan and Mark at the intial project planning where they were able to explain to me the differences in style of sliding doors and walk me through exactly different budgeting aspects of the project all the way to when the project was getting executed with Jordan (Project Manager) and all of the subcontracts they had to come help, plumper, electrician, and drywall. They were extremely helpful, responsive and took care of everything. I could not be happier with project went or how it turned out."

"They inspected our house in 2009. They missed roach traps under multiple appliances, they missed a radiator that wasn't connected, they said 10% knob & tube based on zero evidence (whole house has k&t). They've cost us > $15k. They work for your realtor, not you."