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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"We had a shed pad installed for our new shed. Bob really worked to make sure we understood the different types of pads we could get as well as the ground leveling process. He was the only contractor we talked to that put the pad in the ground (excavating some dirt) so that it didn't just sit on top. As an added bonus, he swiped away a patch of really thick ivy that we've been struggling with. When scheduling the pad, he did delay the installation due to weather issues, showing real concern that if we didn't delay at least a day, the installation would be less than the professional level he likes to leave with. I left for the morning to go to work and when I came home, the pad was ready for a shed.
Bob shows a concern for his homeowner's well being in all matters and is very knowledgable. I fully recomend him to anyone seeking a similar install, and will consider Rock-a-fella's when ever I have a gravelly/patio/deck need in the future.
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"They installed wood flooring, and installed tile on the bathroom floor. I would recommend them, they did a great job. Showed up on time, and completed the job very well and on time. We are pleased. Very professional job well done. Very nice people to work with."

"They took the roof off the existing garage, set down new floor, built outside walls, strengthened garage to hold addition, shingled roof and sided. They installed new windows and as per our agreement, we are finishing the inside work. The work is top class and his workers were professional and worked from early until late each day. Very happy with work. Would highly recommend this builder. He took care of the plans and the building permit."

"As a mobile home owner of decades, I know how difficult it can be to find someone familiar enough with the industry to trust my home to. CC&M is a wonderful company. They are professional, reasonable with pricing and schedules and they are able to offer in-house financing, which is sometimes necessary with mobile homes. Once my children were out in the world, I wanted some major renovations to my home. Mike came out, went over everything and discussed options. In the end, I contracted CC&M to remodel my kitchen, my bathroom, my hallway, my bedroom, add a master bath, add a new laundry/utility room, replace heat-tape and upgrade some of the electric. From beginning to end, Mike and his crews were amazing. They are attentive to detail and their work is exsquisite. I had never done renovations before, but CC&M made me very comfortable with the whole process. It's been a month and a half since the work was done, and I couldn't be happier. My friends and family compliment me as soon as they walk in. As far as I'm concerned, if you need work done, CC&M is the company to call. Thank you for bringing my home back to life. You guys are the best!!"

"Very well. I really admire Ken because he traveled a long, long way to do this work. He is very thorough and identified a much larger problem than the one I thought I had. Ken does nice work and sincerely tries to help. The only knock I have is that he was 2 hours late to the appointment. In fairness to him, he had to travel at least an hour to get to me and was unfamiliar with the roads, and he did keep in contact. That said, he was late starting the job."

"They were good. They were pretty fast and came on time. My overall experience with them has been good."

is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.

P&T Pool Service has been in business for over 20 years! Full satisfaction is guaranteed on all projects. We will serve you professionally and in a timely and accurate manner. Working with P&T Pool Service will give you exceptional quality work and free estimates are included. Extremely skilled craftsman will satisfy your every need! We are currently specializing in, but are not limited to; basement, bathroom, garage, kitchen remodels, home addition, general contractor work, brick and stone work, siding, fireplaces, concrete work and delivery, pavers, retaining walls, chain link, steel, aluminum, and barbed wire fencing, much less our fantastic pools! Competency and reliability are our number one focus. Please call today for further information about our company or to schedule an appointment for your next home improvement project.