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"Contract Agreement Date: June 20, 2025 Parties: Keystone Remodeling and Restoration Services, DuBois, PA (Phone: 814-849-8490) and William & Shawn Johnston Scope of Work: Keystone Remodeling and Restoration Services (“Contractor”) agrees to: 1. Remove existing carpeting and install new flooring in approximately 1,700 sq. ft. of space. o Customer will supply the flooring materials. o Determination of whether transitions are needed will be made after floor removal. 2. Repair kitchen lighting at a cost of $50.00 per man needed. 3. Install a customer-purchased shower at no additional labor cost. Labor & Materials: • Labor will be billed at $75.00 per man-hour. • If Contractor supplies any materials, a 15% markup will be applied to the cost of those materials. • Drive time is charged one way starting at 8:00 AM daily. Estimated Duration: • Flooring installation is estimated to take approximately one week. Start Date: • Work is scheduled to begin July 21, 2025. Payment: • On June 20, 2025, William & Shawn Johnston paid Keystone Remodeling and Restoration Services a $1,500 down payment toward the project. • Project Update – July 7, 2025 • On July 7, 2025, Keystone Remodeling and Restoration Services traveled to Lowe’s to pick up the flooring materials for the project. Due to the flooring not fitting on the Contractor’s small trailer, William & Shawn Johnston arranged for a U-Haul truck to transport the materials to the residence. • Upon delivery, the crew from Keystone Remodeling and Restoration unloaded the flooring and placed it in the living room. Additionally, the Contractor assisted in removing items from the home and loading them into the U-Haul for the Customer. Project Update – July 21, 2025 On July 21, 2025, at 8:00 AM, Keystone Remodeling and Restoration Services entered the home of William & Shawn Johnston to begin scheduled work. The crew removed carpeting throughout the home, completed all flooring installation, removed the old bathtub, and installed a new shower surround. On July 25, 2025, Keystone Remodeling and Restoration Services returned to the home of William & Shawn Johnston to complete the remaining scope of work • Remaining Balance Due: $1,542.82 • Payment made via Check #640: $1,542.82 Final Statement: William & Shawn Johnston were informed by Keystone Remodeling and Restoration Services that this payment represents the balance due for all work completed as of July 25, 2025. Project Update – July 28, 2025 On July 28, 2025, Shawn Johnston received a phone call from Keystone Remodeling and Restoration Services. The Contractor stated that they had miscalculated the final total for the project and claimed a remaining balance due of $800.00. Payment was declined to make any further payment, stating that any miscalculation was the Contractor’s responsibility. It was also noted that the shower was not functional, as the material placed on the pipes had solidified, preventing proper use. Project Update – August 4–12, 2025 • 08/04/2025 – After using the shower, a leak was discovered. Shawn Johnston contacted Keystone Remodeling and Restoration Services to report the issue. • 08/05/2025 – Keystone Remodeling and Restoration visited the property to repair the leak. The crew instructed that the shower not be used for 36 hours. • 08/09/2025 – Upon resuming use of the shower, the leak reoccurred. • 08/11/2025 – Shawn Johnston called Keystone Remodeling and Restoration to report the leak. The call was not returned; however, a voicemail message was left. • 08/12/2025 – Shawn Johnston again called Keystone Remodeling and Restoration to report the continued leak. No response was received. Following the lack of response, Shawn contacted Angi List to report the problem and was informed of the process for filing a formal complaint against the Contractor. Complaint Summary: • Keystone Remodeling and Restoration was paid for work that included installation of a fully functional shower. • The shower continues to leak and is not functional. • The Contractor has allegedly refused to complete necessary repairs unless an additional $800.00—an amount disputed by the Customer—is paid. • The Customer believes this constitutes an attempt to collect funds not owed and is effectively being “held hostage” for payment. • The Contractor has not provided requested billing documentation from Lowe’s for materials purchased. Despite being paid a total of $11,262.82—well above the initially discussed project cost of approximately $8,000—the Contractor has: 1. Failed to deliver a fully functional shower, which continues to leak despite multiple repair attempts. 2. Refused to address the ongoing leak unless an additional, disputed $800.00 is paid. 3. Not provided requested receipts or proof of material purchases from Lowe’s. 4. Confirmed on July 25, 2025, that the account was paid in full, then later attempted to alter the final balance. ________________________________________"

"Bob and his crew did an outstanding job on all three projects.  The first shed foundation required a lot of front end loading work with the township and Bob helped me navigate the process.   All of the jobs required significant travel for Bob and his crew, but they arrived early everyday and worked long into the evening.  Bob pays attention to the details and does not cut corners.  His rates are competitive and you definitely get what you pay for.  I highly recommend using Rock-A-Fellas for your next foundation or shed project.
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"McNeely Construction was a very professional and friendly experience. everything went well from start to finish. the installers were very professional and hard working gentlemen, I would recommend Mc Neely Construction"

"Very nice and respectful! Mike who came the next day after I called luckily, knows his stuff. He was honest and quick. He was even willing to come further than he normally would. We will definitely be calling him when we are ready to lay carpet again! I would say anyone waiting in line for weeks or months should definitely give him a call. I’m so glad I did. His honesty for what the charge should be is what amazes me, it’s hard to find honest people and I was way higher than what I thought it would cost... sure he could have said sure I can do it for that but no he was an honest guy which is rare these days unfortunately. I was thinking double what he charged me. And I made sure to give him extra for his mileage. Thank you guys so much we are happy with what you did here today and will definitely spread the word! Stay well and kind!"

"Mike knows his stuff I’d recommend him any day"

"The estimate was provided the same day they came to look at the roof.  The estimate was detailed and easy to read.  Gino kept me informed of all the steps and the work was completed on time.  Very professional.
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"great experience start to finish. will be contacting with future projects too"

DV Hardwood Floors specializes in all types of flooring installation for commercial and residential clients. We handle floor instillation and repair. We have years of experience, so we know our business from top to bottom. We are detailed and quality oriented providing outstanding services to each and every project that we handle. DV Hardwood Floors provides superior service at a reasonable price, let us show you why consumers prefer our services above the rest. Call us today for scheduling and more information on our services.

"They installed wood flooring, and installed tile on the bathroom floor. I would recommend them, they did a great job. Showed up on time, and completed the job very well and on time. We are pleased. Very professional job well done. Very nice people to work with."

At Torretti's Floors & More, LLC, we are your premier choice for flooring needs. We have provided high quality work and friendly customer service for years. Call today!