Northeast Builders Roofing Co
Serving Quinebaug, CT and surrounding areas
In business since 2004
Free estimates
Emergency services offered
"They did a fantastic job, and really went above and beyond. At first, I graded them as a "B" for punctuality because it took several weeks for them to make it over to my house and take care of it, but this was only because the weather this fall and winter was so terrible that Scott got backed up and couldn't get here right away. I wasn't really an emergency case or anything, so it made sense to wait, and in the meantime, he was kind enough to send some guys over to put a tarp over the leaky spots (free of charge!). So they really shouldn't be penalized for something that was beyond their control, especially since they did extra work for free to keep the rain out until they could officially remedy the situation. (The tarp job itself was done well; shortly after they put it up, we had an insanely windy storm, and it stayed in place and kept the rain out through that and several other storms that followed.) Scott seems like a really good guy, with many qualities that I appreciate in a business owner: based on the limited interaction I had with him, it appears he’s practical, he listens, he’s straightforward, he thinks carefully about the issue and considers both the big picture and the details; he explains technical subjects clearly, in layman’s language, without trade jargon; he’s flexible and open-minded about working in slightly unusual or atypical situations, and he approaches projects individually, considering what the customer needs, rather than just applying standard fixes that might not always work for every home and every homeowner. (What I’m trying to say, without saying it, is that he’s able to “think outside the box,” but I hate that expression as much as I admire the people who do it.) I feel he gave my weird roof a lot of thought in terms of the best and most affordable way to address the problem. It's difficult - sometimes impossible - to know what's causing a leak until you open up the roof to see for yourself; until then, you can't necessarily predict what needs to be fixed or replaced, or give anything but an educated guess to estimate which supplies are needed, or how many hours it'll take to fix it. I had talked to other roofers who were reluctant to even look at the leaky areas unless I committed to getting a larger scale job done, which would make it worthwhile for them to deal with the skylights, etc. I completely understand that, and I know I would benefit from fixing the whole thing, but I'm very very very broke, so I was VERY appreciative of the fact that Scott was willing to give me an estimate based on an hourly rate - and allow me to choose between three different options. I opted for the most hours - 8 hours of work, three workers - in the hopes that they could fix the leaks and still have a little extra time to patch up the areas that past roofers had done poorly, or that time and weather had compromised. Under the circumstances, it was nice to feel as though I actually had some choice, and decision-making power! When Scott's schedule had cleared up a bit, he gave me about a week's notice that they'd be there, and lo and behold, they were! So many contractors/workers show up unannounced or not at all or at weird erratic hours...and often I feel like I have to hold their hands and tour them around and be available to explain stuff about which I have only the weakest understanding - or just BE there - but these guys came over, said hi, and went to work. All they needed was a power outlet. They were pleasant, and polite, and friendly and professional. They finished up within the timeframe agreed upon. They weren't even that noisy! They did manage to cover every possible source of the leaks that they could find by applying sealant and flashing in the affected areas and areas above that would provide a path for water. With the leftover time, they tidied up and fixed the other problem spots, and added trim and flashing in spots that had been neglected. They worked over the time I'd paid for in order to finish up. They cleaned everything up, and they did NOT then proceed to tell me how effed up the roof had been, or what morons my previous roofers were, or what an idiot I’d been for hiring anyone who wasn’t them. No long boring speeches about how THEY would have done it. No mansplaining. They didn’t make me feel like Mr. Blandings. Such a refreshing change! Also, I didn't have to worry about giving them a payment that day, which was wonderful - Scott said I had 10 days upon completion to send the payment, and is also flexible with payment methods. (Again- I often have contractors who want payment at the end of every day - sometimes in advance for supplies - and often ask for cash only, or at least a check, which defeats the whole purpose of credit cards, the point of which is to cover unexpected roof emergencies!) I can’t swear that every detail was permanently resolved, because I personally did not climb onto my roof to look at what was done, and if I had, I wouldn’t know what was done, because I am not a roofer or a carpenter. I do know a) that the roof has not leaked since the day the tarp went up, despite awful weather, and b) all the past sloppy work and exposed nails and floppy, torn shingles and missing flashing appears to have been remedied. It looks tidy and sturdy. So, I’m giving them an A – if the roof caves in tomorrow, I’ll post an update."
Recommended by96%of homeowners
