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"Very professional. Great work!"

"Joe was amazing. Was able to assist with our project next day and very available for questions prior (as I had many). Project was quick and done well. Will use him and premier water heaters again!"

"The Roto-Rooter plumber was great and explained everything clearly. He fixed the issue and left everything neat and clean. The reason for the 4 star is they were supposed to call 30 mins before arrival. They showed up without calling and I had to rush home from work. The 4 stars is also due to sticker shock (no fault of the plumber). Original quote was $720 for a clogged drain. They knocked it down to $500 with only a 30 day warranty rather than 6 month. He found the clog at 35’ (10’ beyond my 25’ snake) in less than 20 mins. I now know I can get a 125’ power snake with all the different pipe size attachments for $300. I do appreciate the promptness of Roto Rooter, ease of scheduling, and fixing the issue right away, but I will invest in my own 100’ snake before spending $500 for 20 mins of labor (not including their travel). Thanks Roto Rooter for jumping on this and fixing the issue in less than 24 hours after contacting you."

"They were responsive and quick. Expensive. We asked for a duplicate water heater to what we had and didn’t get it."

"They were on time, asked good questions and professional"

"Don’t ever use this company! First, they overcharge! And, they will not come back and fix something they installed that should be warranted. We used him several times and every time they had to go back and fix what they installed. They wanted to charge us for the work that they Installed incorrectly. We are still dealing with this issue a year later. Obviously, we stopped using Ingrilli and we are with a more professional, reliable, plumbing company. Save yourself the headache and stress because there are plenty of other, qualified plumbing companies out there to use and Mike Ingrilli is not one of them! He is very rude and unprofessional!"

"Great! Jason was terrific! the condo was completed quicker than we had anticipated at a fair price and great quality workmanship! Thanks for a job well done - we would highly recommend! :)"

"The initial installation went fine - but then we noticed that our bathroom vents had Tyvek paper covering the exhaust screens at the roof - so they had to come back to remove that. It was restricting air flow making the bathroom vents not function properly. Another thing they didn't do when they installed the furnace and ductwork was they did not cushion the vents so simply walking upstairs above where the ductwork was located made a screechy metal on metal sound. They had to come back to install rubber cushioning material and that eliminated that issue. Now, the new cooing season is upon us. We called another time because the A-Coil inside the furnace got completely frozen solid in spite of our changing our furnace filter constantly. Then they had to come back again because the blower wasn't functioning properly, they replaced a part. That's working again. So since those last site visits, the plenum has been covered with condensation and we get water all over the floor from the condensation. I have been wiping the unit down almost daily. The housing for the furnace is starting to rust from all the condensation and you can feel the cool air between the housing and the plenum leaking out into the basement. One of their own contractors mentioned that it appear as though the installation crew didn't put a gasket in that area, so that's why he thought we were getting leaking air and condensation. But he couldn't fix it because that's the installation crew's job. So now we're trying to get the installation crew to come out an put that gasket in so that we don't have to have condensation running all over onto the floor and into the joint where the furnace housing meets the ductwork. My husband has called no less than 4 times, asking for someone to call him back to get this gasket installed. There is never anyone at the office number to talk to - just some woman who doesn't know anything. He even asked for the manager's number and left that guy a message and asked him to return his call. NO BODY has returned any of his calls and we are furious! How many times does a consumer have to contact a service provider before they get someone to help them??? I would lay you bets that they keep avoiding us until such time that the equipment's one year warranty expires and they will charge us to fix all the things that they should have done right in the first place. NOTE: the F rating for professionalism is geared towards the management - the young man that came out to work at our home the few times he was out here was very pleasant and respectful. His manager could learn to be as respectful."