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"First, let me say I have a beautiful roof with working gutters, no leaks anywhere, and I hope those gutter leaf guards work like they are supposed to. I wish I would have asked if those leaf rejectors work on those pesky sweetgum balls. Secondly, this company did me a favor by doing the job right away instead of putting me on the usual 2-week line up. I already had leaks going on and they were trying to beat another round of rain, so I appreciated that. The problems: 1. The main problem is the form you are given with the estimate. I came away thinking I would be rounding up my money for around $7,000 and I juggled accounts to manage this. The box at the bottom gives only the price of the roof and not the gutters. When I ran this estimate by eight people, only one person (the wife of a lawyer and an astute accountant herself) caught the part about the gutters and leaf guards being stuck in there with the sentence “add below” to the bottom price. The box at the bottom says it is labor and materials for the sum of a previously mentioned total minus 5% the Angie's List discount. I also question why I didn't get the Senior Citizen 10% discount for one thing, as was stated on their website. Some companies do estimates on separate forms for the gutters and roof, which is much clearer. 2. I was living in a fool's paradise already with the gutter issue and then came the news that 90 of those 4 x 8 plywood panels would be needed at the cost of $50 per panel! These things are $15 at Home Depot. Mind you, this added $4,500 to my job. But you the customer cannot be up there on the roof to verify that your decking is rotten and all of it needs to be replaced. Later I saw that 12 panels had not been used and I asked about that, thinking they'd better not be charging me for unused materials. There were some bundles of shingles left too, one of which I claimed in case I needed repairs in the future. I was told that excess material is ordered to not interrupt a job by having to go after more parts or materials. So it came down to 78 panels were used, adding $3,900. This is over 50% of what I thought I'd be paying—a big shock! Later this price per panel was negotiated down slightly in light of the huge whammy this added to my total price and they didn't want me to have a heart attack! I did ask someone for the math schematics on this because even these 78 panels seemed excessive for my house. This is an aspect that every customer should keep in mind with any roofing company, but I wish American Craftsmen would have prepared me better for this onslaught. At least they didn't pressure me when I had to pay in some installments. 3. Despite how I was told how wonderful these gutters and the gutter guards would be, the reality of the downspout extensions wasn't addressed. Somehow the gutter team managed to get the connector boots attached to my horrible BURIED extenders—god only knows HOW as they were completely clogged with dirt and roots and immovable; I got the ax out and cut them from the drainage system so I could connect the new method. I don't know when they had been buried, but I understood quickly enough when I dug them up why my roof was rotting all along the gutters! All gutters are worthless without addressing the carry-away function at the bottom. I understand that most companies are not going to waste time digging up these dinosaurs, BUT the issue needs to be addressed so the customer either goes out and digs the mess up or hires help in getting the proper drainage system set up. American Craftsman came out ahead on this since I had rain barrels in the back and they didn't have to use all the downspout supplies, but the front of the house needed attention. Then when the gutter team came back to cut my downspouts higher up for the above-ground extenders, it was as if no one had told them anything. I had said, texted, and/or emailed my request about four times, but the management still had a failure to communicate with the workers--I don't know which side was to blame. It was a good deal I was home since I had to explain it all over again. 4. Clean up wasn't 100% as claimed. I had plenty of tar paper and wood debris flying around from the roofing job, but I forgave them because it was fiercely cold the days they worked and I did not blame them. But the gutter team left some metal scraps debris, which I picked up. Those could have ruined my lawn mower and were more serious. In the end I paid $11,268 for my new roof, gutters and leaf rejectors. The shingles look beautiful. They are CertainTeed brand with a 50 year prorated warranty."

"After hiring other companies, my roof still had a leak. I called Roofwerks and they promptly came out and found and fixed the leak that was actually caused by another companies poor installation of ice guards. I would recommend this company and will definately use them again when needed."

"A&M recently replaced my roof and I am highly satisfied. The process/project from beginning to end moved swiftly and smoothly. The office staff kept in touch telling me every step. The project supervisor on site let me know things dealing with my roof that could not be seen until the shingles were removed. There was a large hole in the wood from standing rain water near my chimney. He sent me a picture and did not repair it without my approval. I will recommend A&M to everyone I know that needs roof replacement. They get 5 stars from me."

"Michael showed up as scheduled and performed the repairs to the roof I asked for."

"He was out almost the very next day which was on a Sunday. The only one who called me from this site. Would love to hire him again to put on a new roof which he said he'd give an estimate on but I've not heard back. Tried emailing but no luck"

"Project: Replace the roof turbine or remove the base and repair the hole. Decision: Remove the turbine base and repair the hole. Vince was able to schedule Mike to repair the hole and re-shingle the area very quickly. The repair took only a couple of hours. The patch blends very nicely with the rest of the roof. Greet job."

"We had a set of three projects, as follows: Replacement of Masonite siding with Hardieboard. Gutters replaced with Gutter Guard. Excellent execution. Minor issues corrected on-the-spot. Deck repair and refinishing. Needed to be right, plus no splatter on the new siding. Done perfectly. Roof shingles replaced with upgraded materials. We had a flu sweep through the crew. Storms impacted the schedule, and we insisted that the roofers take no chances with slippery conditions and lightning. A few issues resulted from these nature-sourced interruptions. However, the project manager kept us in-the-loop, and through his efforts and that of the owner, Mike, all issues were addressed, excellently. Costs reflect all three phases."

We are a locally owned that values honesty and integrity and treats your home as if it were our own. We offer a variety of General Contractor services that are customizable to each individual project. You will find us to be competitively priced, paying close attention to the details of each and every project that we are involved with. We look forward to building lasting relationships and guarantee your satisfaction!

"Marcelo was very professional and helpful, he did great work and was knowledgeable about my roof. Will definitely call him again when I have another issue! Thank you!"

"Home Genius did a great job with my roof repair, Luke snd Conner were great and the contractors were quick and professional, Highly recommended,"