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"I own a small commercial strip mall. They have upgraded all my electrical circuit panels and the wiring as well as the fixtures. They have added additional lighting for several tenants and after we replaced the roof they added the exterior lighting to really brighten up the surroundings of the building for greater security and visibility all with led lights for energy efficiency. Now they are adding power to a new rock pile sign for the strip mall and tenants. Reasonable prices, professional quality, but the reason we keep hiring them is the customer service is top notch."

"Excellent! Í appreciated they gave me options. I felt no pressure, and he showed me pictures of things (like an improperly sized AC breaker!) that no other electrician noticed. New Tesla Wall Charger installed! And my house is safer."

"They replaced breaks on my panel. They gave a good price upfront and honored the price. "

"Good."

"The customer care was A+! They were communicative, very courteous, honest, and efficient! I will hire them again in the future!"

"Got the job done right and quickly"

"They did an amazing job, their work is excellent, and their prices are better than anyone else who bid on the job."

"I paid for a maintenance contract w these people then called them for repair work. They misdiagnosed the problem three times then left the battery and parts of my very expensive standby generator out on the ground and in the weather. Then they admitted they were not even authorized to do warranty work on a cooler generator. Now with my maintenance contract, and my money, they have not contracted out the work, will not return my calls, my texts or my emails"

"This was a fairly large and expensive piece of necessary home maintenance. My home is now 25 years old, and I am the original owner. My main circuit breaker had been "acting up" recently; that is, it randomly failed (opened) as the day proceeded and the temperature rose. It is housed along with all of my other circuit breakers in my main breaker box, which is directly exposed to the early afternoon sun in the late spring and early fall months. Concerned, I did a bit of research online to discover my box likely had reached end-of-life. I called 2 contractors for estimates, and chose West Houston Electric to replace the box. In addition, my original ground rod was disconnected from my home's main grounding lead, which West Houston found when they inspected my box to give me a bid. I was told the original rod was likely galvanized metal provided by the builder, and that it had likely deteriorated significantly over the 25-year life of my house. They also suggested a "whole home" surge protector to minimize the effect of voltage surges that occur, the tech said, on a daily basis. These surges, it was claimed, have a deteriorating effect on any electric devices in my house, especially on "high tech" equipment that utilized chip technology. Both bidding contractors made this claim. I must say I haven't experienced any failures in chip-based technologies in my home. But, my AC compressor, when it comes on, comes on "hard." It must draw a lot of amperage when it cycles on, and it will do so often in the summer months. (I have a "start switch" on it to minimize the abruptness of its operation, but I often wonder what it draws as it is a very loud start.) I chose West Houston Electric to do the work because their competitor found almost $6,000 worth of work to do. To their credit, the tech broke that down to "must haves," "should haves," and "nice to haves." Even so, their bid for the "must haves," the work West Houston performed, was higher. The tech was on time for the scheduled work and seemed quite knowledgeable and likable. The owner had spoken to me on the phone, and came by twice during the work to check on progress. This is a relatively long procedure, by the way. It takes about 4-5 hours start to finish, and your power will be out most of that time. The tech found one more issue that seemed prudent to address regarding a GIF breaker for my pool pump, The competing contractor had suggested that as well. Though the risk is low that a pump failure might cause electricity to flow into my pool, it was the sort of risk that entailed mortality on the down side--that circuit is 220v. It the pump failed, and it caused current to flow into the pool, and anyone was in it, it would be "curtains." If this were to occur, I could not live with myself having chosen to take the risk instead of spending about $400. So, I conceded to add the additional protection. The work proceeded well. The tech and I struck up a good conversation about lawn maintenance, a favorite chore of mine (and his), and it finished up pretty much as we expected. West Houston did a fine job for me. I will use them again as there are always a few more things to be done in a house as old as mine. ("Old" is such an odd description of a house that is 25 years old; but that is Houston for you.)"

"Company was very thorough in troubleshooting a generator shutdown."