
Serving Robards, KY and surrounding areas
In business since 2010
Free estimates
Emergency services offered
"<p>Starting from the begining, we had a hail storm on July 13, 2015. Needless to say there were MANY contractors knocking on our door and MANY phone calls from contractors. It really was a nightmare line up of companys we never heard of before with the majority of the people representing these companys offering "rock bottom pricing" so that we could make money off of the insurance claim. We were interested in getting the job done right, the first time, in a timely fashion. </p> <p>On July 14, 2015 our insurance adjuster came to our home.</p> <p>Then a few days later a very nice young lady named "Jen" with Castle Rock Restoration stopped by the house. She was very professional and personable, stated what Castle Rock would do and did not make empty promises like so many others had. I looked at the Castle Rock website ( www.castlerock1.com ) and it impressed me as much as Jen had. I called Castle Rock and within a few days another wonderful employee named Steve Page came to the house to do an inspection of the hail damage. He also was very professional and personable. He came prepared and answered all our questions. Steve found a few things that our insurance adjuster missed so he contacted our insurance adjuster and the claim was increased. We signed on with Castle Rock on July 30, 2015 feeling very confident that we had chosen the right company to do business with! The President of Castle Rock, Gary Kotlan was also very involved through out the process. The date to start work was set as August 11, 2015. </p> <p>The skylights that were needed to replace our damaged ones took a few days to locate - but they found them and had them delivered to the house. I was able to text / call Steve or Gary with any questions and they always responded quickly! Many times within minutes! On August 11th a crew of 6 showed up at 7:30 am and started work. The man running the crew ( sorry, I forgot his name) was friendly and profesional also along with every man on the crew. He told me that the job would be completed by 4:00 pm ! My thoughts were "no way" since there were TWO 2 car garages and the house being tore off and reshingled with 11 air vents, two skylights and all the other pipes and fireplace vent. Well they did it! The job was done by 4pm, they did clean up and were on the road by 5pm. AMAZING!</p> <p>There was only a few small issues we found within a few days and Gary had men there within an hour and they fixed the issues! </p> <p>Hiring Castle Rock was the best decision! Did we get all that was promised? YES we did, and then some! We were interested in getting the job done right, the first time, in a timely fashion, and that is exactly what we got! There are MANY homes on our area that had hail damage and MANY of them are still waiting for work to begin for the repairs as of this date ( 8/27/2015). Just a day ago someone knocked at my door asking who did the roofs, because they looked so nice and was impressed that all the work was done so quickly. This person is still waiting for their contractor to start work! I pointed to the sign that I still have in my yard from Castle Rock. I handed him a business card for Castle Rock and told him this is the company he needs to call! If we are ever in need again, we would not hesitate to call them again! Thank you Jen, Steve, Gary and your crew of men! </p> <br />"








