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"In August 2022, after hearing about DFW Improved on a home improvement radio show, we entered into two contracts with them for a roof replacement and interior water damage repair. These contracts were based on insurance-approved scopes following the 2021 ice storm. DFW Improved began the roof replacement project first. Following the replacement, the roof continued to leak due to their failure to replace the flashings. Despite corresponding work items in the insurance scope (confirmed later by the insurance adjuster's email), the DFW Improved salesperson insisted that flashing was not part of the roof. He threatened legal action if further payment was not made. Prior to this, they presented two identical model shingles as choices, which their own roof subcontractor on-site disclosed. Upon our inquiry via email, instead of addressing the issue, the salesperson accused us of defaming their company. Furthermore, they quoted $900 for a non-existent siding hole and estimated $25,000 for a bookcase, which their own designer valued at $6,000 to $7,000. While the roof leaking issue was still unresolved, DFW Improved began interior work. Instead of submitting the agreed supplement request as agreed, they skipped necessary steps to cut water-damaged drywall. To prevent wasted effort, we instructed workers to stop. The salesperson responded, stating that workers would not proceed with any work not approved by insurance. However, he emailed the insurance company claiming that the work had already been completed, causing significant confusion for us. During the halt period, we sent out numerous issues such as broken air pipes, cracked roof rafters, missing insulation, roof holes, missing felt paper, and a leaking roof. However, we received no response other than prevaricate explanations and demanding for money. We escalated to the DFW Improved upper manager who responded that they are their best team members and disregarded our request for an alternative project team. DFW Improved abandoned the projects and warranties, and initiated separation in December 2022. Both parties engaged in negotiations over separation costs. During this process, DFW Improved unexpectedly sent four individuals to our house, claiming to inspect texture work and demanding payment. Subsequently, DFW Improved placed a lien on our house, and their lawyer sent a demanding letter stating they would auction our house and (quote)“sue Vigorously” if payment was not made, despite the mediation/arbitration clause clearly outlined in the contracts. Under this pressure, we filed a claim in Tarrant County Small Claims Court, where the lien was placed. Later, their lawyer filed a motion to transfer the case to Collin County, where DFW Improved is based. We refused to comply with a demand for $5,000 and the confidentiality requirement during mediation. DFW Improved filed a new case simultaneously in the higher Tarrant County District Court, demanding a new amount of $59,845 and seeking to enforce the lien, providing no explanation for this amount. According to their co-owner's email, their accounting book calculated that we owed them a total of $1,260 (detailed below). During pre-mediation discussions, their lawyer attempted to justify their request for $8k, citing that a significant portion was allocated to attorneys' fees. We did not engage their lawyer to send us a threatening letter containing false statements about suing us without mediation. Their lawyer also declined $65 public mediator service provided by the Tarrant Small Claims Court. Additionally, they unilaterally escalated the dispute to a higher court. We have never been late with their payments. In fact, DFW Improved made a math error by crediting the blind work twice. When we brought this to their attention, DFW Improved spent extra time correcting the invoice, and their salesperson initiated an internal investigation. Any delay was certainly not caused by us. DFW Improved filed a lien attempting to collect the costs again, despite already receiving payment. See the invoice they submitted, which completely overlooks the $35,895.76 payment we made (supported by our bank transactions). —-------------The payment schedule on the contract has major math errors—--------- Payments for the work are due as follows: Contract Total $ 194,972.33 $ 19,497.23 deposit is due at initial design meeting.(10% of the Contract Total) 20% of the Contract Total is due at the preconstruction meeting. 30% of the Contract Total is due at start of drywall repair. ←– we requested halt at this phase and according to texas property code Sec. 28.003. EXCEPTION FOR GOOD FAITH DISPUTE; we can WITHHOLDING up to 110% of the difference between the amount the obligee claims is due and the amount the obligor claims is due. 30% of the Contract Total is due at start of countertop/trim installation. ←–we don’t even have any work for countertop 17% of the Contract Total is due at walkthrough. Remaining contract total is due at completion. 10%+20+30%+30%+17% + Remaining is more than 107%! DFW Improved needs to refund the incorrectly collected funds. -------DFW Improved co-owner's calculation based on their accounting book--------- ROOFING PROJECT Contracted amount: $52,364.74 Approved Credits Total ($3128.51) Xactimate difference ($1499.88) Line #18 R&R Chimney Flashing ($438.29) Line #25 Digital satellite ($49.24) Line #27 R&R Window Screen ($649.38) Line #53 Window Bid ($491.72) Payments to date: ($36,655.32) Roofing Project Balance due to DFW Improved $12,580.91 Line #20 Step Flashing Line #21 Flashing - L Flashing Additional credit discussed above of $1,478.63 brings this amount to $11,102.28 <--- DFW Improved never passed the city inspection and provide completion list and promised warranty INTERIOR PROJECT Current payments ($35,895.76) Current Costs to Date $28,432.84 Demo crew $550 Demo crew $150 Plumbing crew $690 Drywall crew $19,200 Insulation company $3000 Home Depot - misc. materials $104.03 Total for labor and material $23,694.03 <---this amount is already paid 20% per insurance standards for Profit and Overhead $4,738.81 Interior Project Credit for exhaust fan duct ($150) Interior Project Balance due to homeowner ($7,612.92) Total amount due(combine both contracts) $1,260 —----interior invoice from DFW Improved(removed detail name of subcontractors)---------- 11/12/2022 homeowner:2022-August-Interior Insurance Rest Remodeling $ 150.00 11/17/2022 homeowner:2022-August-Interior Insurance Rest demo $ 550.00 11/17/2022 6013751 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.27 11/17/2022 6013734 homeowner:2022-August-Interior Insurance Rest Home Depot $ 23.02 11/25/2022 816725 homeowner:2022-August-Interior Insurance Rest Drywall $ 19,200.00 11/21/2022 2014093 homeowner:2022-August-Interior Insurance Rest Home Depot $ 115.46 11/22/2022 1200043 homeowner:2022-August-Interior Insurance Rest Home Depot $ (57.72) 11/29/2022 34736796-$690 homeowner:2022-August-Interior Insurance Rest Plumbing $ 690.00 11/30/2022 10-85062 homeowner:2022-August-Interior Insurance Rest Insulation $ 900.00 11/30/2022 10-85061 homeowner:2022-August-Interior Insurance Rest Insulation $ 2,100.00 $ 23,694.03 They attempted to inflate the amount to $22,835.94 by falsely claiming work on the wall texture extended from the actual 10% (bottom 1 foot of each wall) to 100%. Their lien is invalid, and their claim is baseless according to the evidence in their own submitted invoice. We are uncertain about the extent and duration of the legal battle DFW Improved and their lawyer will continue to pursue. It has been nearly two years. Instead of assisting us with the aftermath of a natural disaster, DFW Improved attempted to extort money from us and our insurance provider. This has resulted in substantial legal fees, emotional stress, and significant delays in repairing our house, necessitating prolonged rental expenses. Despite our efforts to settle amicably, they persist in prolonging and escalating the dispute. This inci"

"Great- already got quotes for additional work"

"Ron took care of us so well. He installed a very expansive drainage system in our backyard since it was flooding consistently last August, and now almost a year later it still works perfectly. We have had awful rains this year, but no flooding at all. I highly recommend him!!!"

"After talking to six other companies, I decided to give Elite Arborist a try. Carlos came out to give an estimate on laying new sod and redoing the stonework around a tree in my front yard. He was punctual and listened carefully to what I wanted. He told me all the things his company does and how they could make my vision a reality. We ended up agreeing to the work as well as pruning the large oak tree we have. On the day of the project, the sod was delivered 6:30 a.m. and the crew arrived an hour later. I was impressed how they put out orange cones around the area for neighbors’ visual safety. Carlos introduced me to the crew supervisor, Rocky. Throughout the day, Rocky kept me informed about what they were doing and progress. He patiently answered all my questions and reassured me that I would be pleased with the results. I was very impressed with the attention to detail to the stonework around the tree, the meticulous way they prepped to lay the sod and the expertise of tree pruning. They took great care in making sure they left may yard and surrounding areas, i.e., street very clean. By the end of the day, my front yard was transformed and had great curb appeal. Plus, the Oak tree really stands out. Carlos also sent me information on after care and fertilization of the sod. I’m very happy with the results. I paid a little more than I expected but it was well worth it. When it comes to landscaping professionals, Elite Arborist is the company you need. These guys are fantastic. They have a true passion for what they do and are very professional. I highly recommend this company. Their work is top notch."

"Excellent, have actually scheduled more work to be done!"

"They did a wonderful job on remodeling my kitchen in my stairways. I am very pleased with their work."

"I made multiple attempts to contact this company and never received the courtesy of a response. Perhaps my initial job was not big enough. I just purchased my home and have a multitude of updates I plan to do within the next year but wanted to start with interior painting with sheet rock repairs and install a French door that required cutting out the existing wall, framing in the door then painting the interior before moving on to replacing 900 sq feet of wood flooring. Phase two would be to update kitchen and bathrooms..... however, if I can't get a response for a "small" job then I can't trust a response for a big job."

"They did a great job and was timely"

"They didn't go. That's the problem. It took two and a half months instead of two and a half weeks. Cuz I would never come over and do the job. And when you show off the work, nobody would show up, it was one person at a time and they weren't in the Uh, even in the orders, they needed to be in. You have to have electricians here to make sure everything is disconnected, if they don't disconnect it and turn off the power somebody could have gotten really hurt. Instead they left Live wires everywhere. The gentleman who said he was an electrician, did he? He, he would, he didn't do it correctly because he didn't put the wires in the condolence because he didn't know. That was part of Texas code if you don't go by cold, you're not a certified electrician. They just hired anybody off the street to come and do the job, that was it. They all were either, they were Hispanic in which it was very difficult for us to To talk to. And they just, they didn't even know Ruth who was the, um, Or just the project manager."

"It went great. Johnny and his team did an excellent job. He replaced the wood I pointed out and he even found rotted wood I didn’t notice. He did not charge me extra for the extra work. I found Johnny to be very honest and professional. I would hire him again."