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"Customer service was very good and technicians were friendly. A couple minor issues were that the bottom caps of a couple doors were cut off and not replaced. Additionally, although I emphasized multiple times that door trim and jambs should go all the way to the floor, they did not on multiple doors."

"I had this company replace a 12 step staircase and landing off my sunroom at the back of my home. They did an outstanding job very professional. It was very apparent that the owner is a professional carpenter with years of experience his communication about the project. The materials being gonna be used was excellent from the initial email telephone calls contract could not have asked for a smoother project to get completed in a timely fashion. He checked in with me daily about the projects progress and discussed options before making his own decision but any suggestion he would make was perfect for the job at the end of each day he took the time to clear up the debris from my property and take it away. I would say a true professional in every aspect of being a great carpenter as a plus he’s also a very nice person which is a refreshing change. I strongly recommend this company for any carpentry project. You might be thinking of doing."

"Owner of company great to work with"

"Dan did an excellent job repairing the door and cleaning up before he left. The Company helped me by arriving early Monday morning to make the repair so I could get my car out to go to Radiation Therapy treatement. Very customer oriented. Having weekend phone hours is a great help when an emergency situation happens."

"Disappointing Experience with Universal Windows Direct, you do not get what you paid for. I originally chose Universal Windows Direct based on a positive interaction with Darren, who was knowledgeable, friendly, and emphasized the company's lifetime warranty. We decided to move forward with a window installation on March 15, 2023, despite the higher cost, because of this promise. The installation itself was excellent, but after a few months, the clasps on the windows began to fail. A technician replaced them at no charge, which was in line with the lifetime warranty. Encouraged by our initial experience, we decided to contract with Universal Windows for siding on June 19, 2024. Brandon, who handled the sale, again reassured us that the same lifetime warranty would apply, with no fees involved. While there were some delays and scheduling hiccups, we were willing to overlook those as we wanted the job completed. Unfortunately, the siding installation on September 12, 2024, was a major letdown. The installers faced communication issues, cut our cable line (disrupting my work), and rushed through what should have been a two-day job, finishing it in under 8 hours. Within a day, the siding began to detach. Additionally, there were holes under the sunroom, trash left in both my yard and my neighbor's, and missing flashing. When I raised concerns, the installers' only response was "it’s not in your contract"—which was incredibly frustrating. A technician came out and suggested a full reinstallation, but when work was done on January 2, 2025, only the loose pieces were nailed back up, leaving the job looking poorly done. By January 28, 2025, the siding had detached again. Another technician came out, but once again, only nailed it back up. The real shock came on March 19, 2025, when I was informed about a new $149 service fee. This was in stark contrast to the terms of our original agreements, which had no mention of service fees. I was told the siding would not incur a fee because I was still within the one-year warranty, but my windows would be charged since they were outside the warranty period. However, my window agreement never mentioned a service fee, and the siding agreement stated that such a fee would only apply if the damage was outside the warranty coverage. When I raised these issues, I was told that the company could change the terms of the warranty at any time. This felt incredibly unethical, as I was never informed of these potential changes at the time of signing. In conclusion, while Universal Windows Direct initially seemed like a solid choice, the ongoing issues, poor quality of work, and changes to the terms of the warranty have left me deeply dissatisfied. I would caution potential customers to carefully review all terms and conditions before moving forward with this company."