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"Communication is terrible! Brittany will ignore you and ingnore you time after time"

"The salesman arrived at the correct time. We told him that we were getting quotations for carpeting the sewing room. We looked at samples and selected one, but told him that we were having some work done on the sewing room and did not have a firm completion date for the carpentry and painting work and would not sign a contract until that work was done and we had made a final decision on the carpeting company. We also told him that we might change our minds on the carpet we had chosen based on the color of paint we use on the walls of the room. He seemed very disappointed that we didn't sign a contract at that time. Two weeks later, I called Empire Today's 800- number and said we were ready to do the carpeting. The salesman returned at a time that my wife wasn't home. I told him that she wanted to see the sample to confirm that our original choice would go with the paint. He said he had already made one trip to our home and if she wanted to see the carpet, we would have to go to Empire Today's showroom about 10 miles from our home. He said we could change the carpet choice without penalty if I signed the contract now. I signed the contract and gave the salesman the 10% deposit. When my wife returned a few days later, she said we should go to the showroom with the paint chip to confirm that the colors did coordinate. I left a message on the salesman's cell phone and texted him asking for the hours of operations of the showroom. After more than 24-hours, I received no reply to either the phone message or text. Then I called Empire Today's 800- number and asked the customer service representative what the showroom hours were. She informed me that Empire Today had no showrooms and the one the salesman told me about had been closed for a long time. To me, that said that the salesman didn't know what he was talking about or he intentionally lied to me to get me to sign the contract. At that time, my wife was ready to cancel the contract even though the 72-hour grace period had lapsed. I called the 800- number asking that a different salesman come to the house to show us the samples. An appointment was set for two days hence at 1;00 pm. At 1:00 pm on the appointed date,k the original salesman called said and said he wasn't coming and he had already used too much gas for a single room job. After discussing the matter, we decided to go ahead with Empire Today since she didn't want to wait another two weeks to use her sewing room. As it turned out, the carpet did coordinate with the room decor. The two men who installed the carpet did an excellent jog, so that part of the job went well. We used Empire Today last year and had favorable results. Unfortunately, it would seem that this salesman was more interested in reducing his personal costs rather than maximizing his future sales potential. I would hire Empire Today again only if a different salesman handled our work."

"My first encounter with United Structural Systems company ( USS) was last year, when I had to face the decision which company I go for foundation repair at my house in West Virginia. It was equal bids on my project from two companies USS and Alltek. Unfortunately for me, I made the decision to go with Alltek Environmental Services company at that time. Foundation repair was finished in August 2019 by Alltek (please read my review, that I placed separately for Alltek). 48,000 dollars payment later foundation been done. I finally be able to place my house for sale this year and come to realization, after inspection is done on the house, that it is a presence of water leak in the storage area. I could not believe, how it is possible, when the foundation repair was just done 8 months ago. I guess, things were not done properly after all. After numerous attempts to contact Alltek company, I finally be able to get the response with another promise to “fix it” in the amount of $9,200 or later for free…if I take off my review of their company from homeadvisor.com. Lack of professionalism, poor craftsmanship and PR was major disappointment for me. To be honest, after I been treating inferiorly by Alltek, I did not have any desire to go back to the same company. I was looking for second opinion how to resolve these issues. I decided to reach out again United Structural (who I was hoped to remember me from last year) and explain my dilemma. Bobby K. (Sales Manager for USS) come to the rescue! He was willing to give me his unbiased opinion on the situation. Bobby K, “commander in charge”, went to the house and informed me, that “downspout lines were never installed, the part on top of the ground went nowhere and tie back patch was poor quality”. Simply put it, Alltek did a mediocre job. I immediately made the decision go ahead and proceed with United Structural Systems company for repair of the mistakes. I cannot say enough praise for the USS company and manager Bobby K. This re-du project was done in timely matter, communication was superior ( needless to say I live out of state and it was never an issue), area after the job was clean up to perfection and…the garage/storage area now look dry bone and beautiful. Awhhhh... maybe I should not sell my house after all?! I have a buyer on the house, and I am closing in 2 weeks and can say with all honesty, I could not do that without United Structural help. It was exceedingly difficult situation for me, and it was resolved by USS company with flying colors. Thank you again USS. I recommend you without any hesitation!!! Your company should be proud of to provide such an excellent service and have knowledgeable, competent and skillful experts. Lana Y, Rochester, NY “We are NY tough”"