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"If you are looking for something to not be on time and not be what you asked, and full of surprises, this is your guy."

"He does quality work and always listens to my ideas and what I want done, on time and professional, he follows through and does good quality work"

"Sean and Ty showed up on time and ready to work. They were very professional and did a great job. They cleaned up after trimming and shaping my bushes and left the yard looking great. Nice young men who deliver good customer service. Their prices are great.. less than half what two other companies quoted me. I will be using them again, for sure."

"Excellent owner operated business. Good listeners and do what you ask!!"

"Craven Landscaping was very quick to go out to the property and provide a quote. They were professional, did beautiful work, and were very responsive."

"Arturo was on time, fast, communicative, offered solutions, did a lot of cleanup in 4 hours. I will have him come back. "

"We have a big yard that was in need of a good clean up. It took a couple of visits to get it under control and he has been able to do a stellar job since. He has done medium pruning and knows a good deal about the plants in our yard. He was highly recommended and he gave us a very competitive quote. I think you will find his services to be very good.....We did and are very pleased."

"Great! Al was knowledgeable, professional, and resolved multiple sprinkler issues for us. Will definitely call again!"

"We hired Black Diamond for a very large project: A complete redo of our front and back yards. Yet not long after beginning our project, we realized our mistake. From the beginning, our project was plagued by an absence of governance, poor quality workmanship and a lack of project management. In hindsight, the warning signs were present even before we signed the paperwork. The contract was poorly written, with ambiguous language, conflicting statements and inappropriate terms. For example, buried deep is language that voids the warranty of the driveway pavers should a vehicle the weight of a typical pickup truck drive on them. We flagged and resolved this and the other issues before we signed, but we wonder how many other customers may have signed the contract and thus agreed to what are in some cases egregious terms heavily biased in Black Diamond's favor. Even after the contract's execution, Black Diamond gave little regard to its terms. For example, we negotiated the pricing of prospective contract modifications and included these details in our contract so that we wouldn't be distracted by this process should we wish to change our scope of work. A modification did come up, but rather than bill us according to the specified terms, Black Diamond billed us according to their normal (higher) rates and terms, thus prompting time-consuming and distracting discussions and negotiations to resolve the issue. When it came to the project buildout itself, we experienced a litany of issues and aggravations from the very beginning through the end. These issues were meaningful, occurred repeatedly, added up to a significant amount of time, and in several cases were material to the project's outcome. A short-list of issues include: removal of the wrong plants on our property that we wanted to keep; garbage and litter strewn throughout the worksite and into the street; poor quality craftsmanship resulting in incorrectly designed and installed items; incorrect drainage design and installation; damaged personal property; use of defective parts and replacement of those defective parts with more defective parts; porta potty door repeatedly left open, despite our repeated requests to keep it closed, leading to toppling and spilling of sewage and chemicals on our property; and on and on. Perhaps the core problem with Black Diamond is that it's hard to know where the "buck stops". Black Diamond subcontracts out the primary on-site work to other landscape construction firms. Thus, we thought that one of Black Diamond's core value-adds would be project management, including managing the subcontractor by undertaking responsibilities such as overseeing their work, double-checking their work quality, and ensuring we received a high-quality deliverable according to specifications. Yet when quality of work issues arose, as they did frequently, it was on our shoulders to identify the problems and bring them to attention. Black Diamond seem to put little effort into quality control. When we brought problems to Black Diamond's attention, it seems their sole action was to simply pass along our words to the subcontractor. That was the apparent extent of their actions. It thus remained on our shoulders to oversee the subcontractor's corrections and to ensure they were actually completed. This made us wonder what it was we were paying for with Black Diamond. It would have saved significant money and perhaps even improved the project execution had we simply hired a subcontractor directly. Since completion, we've repeatedly had problems with plants that were either defective when planted, or planted incorrectly, thereby stunting their growth or killing them. The plants come with a limited duration warranty, so we had them replaced during this window of time. Yet when the replacement plants failed to grow or starting to die off as well, Black Diamond refused to address the underlying cause of this repeated issue, despite the fact that we repeatedly brought it to their attention and sought resolution during the warranty window. We write this review reluctantly. This yard project was the retirement dream of an elderly man. We desperately wanted to love it. But the fact is, dealing with Black Diamond was tedious, exhausting, stressful, and disappointing. It was an eight-month source of anxiety and stress. We hope that our words prompt prospective customers to give more consideration to alternatives to Black Diamond, a suggestion we wish we had received in advance of our selection."