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"I WAS a paying customer of Taylor Pest Control and maintained a contract for pest services. The technician that serviced my property was the ONLY reason I stayed as long as I did with this company. I am no longer a customer because of the following: Office staff is incompetent, lies and has failed to respond to service requests. Brad Taylor whom I was told was the owner, would rather cover for them instead of provide the services that I paid for. My initial issue was that I signed a contract and it was subsequently lost by office staff and I did not receive service for months until I inquired about why my property has not been sprayed in about six months. Second, after never having a pest issue since purchasing this property in 2018, I had an ant infestation this past Friday and called to request service since I had a contract with them. I left a message at 9am after no one answered the business phone. I called back multiple times throughout the morning because with Easter being on Sunday and family coming to visit, I did not want to spend the holiday with ants crawling all around the house and guests. Finally, later in the day, I get a call from Taylor Pest and was advised that they were closed "since it was a Federal holiday" I was perplexed as I knew this was not true, and advised the caller of such. The story then changed and was then advised that the reason now was because they are a small company and like to treat their staff well. I guess Brad thinks it is more important to give a three day weekend for your employees than to provide services for your customers? I guess you rather your customers jump through phone prompts and leave messages rather than just advising that the business decided to close on a normal workday without notice. Anyway, after getting the runaround from them and the caller not being able to advise whether someone could come out or if I would be charged an additional fee "for emergency service", I decided to go out myself and purchase supplies to get rid of the ants. Yesterday (Monday) morning, I again called about the issue and was advised that Brad would contact me to schedule service. I did not hear him. Today, I called and after again explaining my issues with the office staff, I was eventually left a voicemail advising that I would not receive service until Thursday (a week later) which I felt was ridiculous given the circumstances. I called the office and the phone was answered by the owner (Brad Taylor) who after hearing that being a current and up to date customer with a service contract, I was not satisfied with the timeframe of waiting a week for emergency service. He decided that a contract doesn't matter and said they were no longer going to provide the service that I paid for and to look elsewhere for my pest control needs. Brad Taylor tried to state his reasoning was because of the way I treated his staff; however, if calmly providing feedback to the office staff of a company about their shortfalls and how a company that values their customer should have handled the situation is "wrong" then I don't want to continue service with this company and you probably don't want to be served by them either. I would like to add that I had not talked to the office staff between the time Brad left a voicemail advising that I was on the schedule for Thursday and my calling him to let him know my concern about the wait. So, his rational about the reason for terminating service was a lie. Now I know his office staff get their values."

"I would have only given them one star except that they did show up to do an estimate. We thought everything was fine and they said they would get back with the estimate in a couple weeks. Well, three weeks go by and no estimate, so we call the main office, they are surprised and said they would have them call right away. It's been a week and NOTHING. So many companies are like this now because the work is plentiful. It will change, and these types of antics will end up biting them in the butt. Basically, if you live in Sussex County, stay away from these yahoos."

"Do not buy a Kodiak home. My floor plan was wrong. They didn't send me my insulation and have been trying to get a refund for 2 years. They also charged me 15% more after the plans went to manufacturing. This has been a nightmare to say it mildly. There are other steel frame home companies out there."

"Project was never completed. Paid over half the cost of the project. Don completed a portion of the project, but then he never came back to finish the project. Called and texted him numerous times to no avail. I wish I had read reviews from previous customers posted here before I hired him. BUYERS BEWARE and do your research."

"We absolutely love our new Ryan home, which is ready to move into. Jon, the construction manager was true to his word, and had the Home completed by the end of May. However., DO NOT GO WITH NVR MORTGAGE! We were supposed to close June 7, and Martha from NVR knew we wanted an early June close, I was retiring July 1st, and our mortgage was based on my pension MONTHS AGO. Now, a few weeks before closing after we scheduled a TON of services including movers, truck, friends taking off to help, babysitters for kids, and have a buffer of 3 weeks before we have to move out of a rental end of June; Martha tells me they require a certain letter from the pension that I will not receive until mid-july. Because of this they initially said we couldn't close until July. Then it is June 20th. If she provided us with this information months ago, we could have planned differently. Now we are scrambling to figure out what to do. So, I repeat, DO NO GO WITH NVR MORTGAGE. I'm not the only one either. I just spoke to our new neighbors who broke off with NVR and Martha after 6 months before closing because of similar issues. DO NOT GO WITH NVR MORTGAGE!!!! it should be NO STARS FOR NVR MORTGAGE."