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Avatar for Borg Fence & Decks
Borg Fence & Decks
4.3(
87
)

Serving San Rafael, CA and surrounding areas

In business since 2000

Free estimates

Warranties offered

"We got the estimate in November, 2014 through Home Depot's install services. They would not schedule an appt for after hours or weekends, so I had to take time off work to meet the sales rep and get the estimate. We had 11 ft of space between our old fence and the sidewalk on our side yard and we wanted to expand our backyard area. I asked the sales rep what code was for placement back from the sidewalk. He did not know (which I found interesting for a fencing contractor). I told him at that time we wanted to be within code or very close so it did not cause issues later. Again, he did not know. He spent more time discussing how great Borg Fence was and all the Home Depot business they were getting and not spending enough discussing our fence. He provided a quote which was slightly higher than other quotes we received, but the sales rep from Borg said he could get us 12 month same as cash financing with Home Depot. We decided to wait until after the holidays at which time I contacted the City of Roseville myself to confirm set back (5') and height limits (7') for our area. Once I obtained that information I emailed it to the sales rep and asked if we could schedule the job. At the same time, I had let him know we had received a coupon from Home Depot for a 24 months same as cash deal for services and asked if we could use that coupon. He thought we could and for me to email it to him (which I did) and we scheduled the date. <br /> The crew arrived as scheduled, but when they started laying out the holes for the posts, they were laying them 4' from the sidewalk instead of the required 5'. They had already dug two when my husband stopped them and pointed out that it was too close to the sidewalk. They said that was what the sales rep drew on the drawing. My husband had difficulty discussing with them where the posts should go as none of them spoke very good English and they had to resort to pointing to the dimensions on a drawing from the company.  So he called the Production Manager (who was out that day) and left a message for his backup, then he called the sales rep, but had to leave a message there as well. The Sales Rep called back and spoke to my husband  and during their discussion (in which the Sales Rep took an uncalled for hostile tone) the Sales Rep stated that we never discussed a setback from the fence, that he was never told of the requirements, and that they never go by code, only the wishes of the customer. He did call the crew and had them move the holes to 5' as requested, but only after much agruement and the threat of them charging more. <br /> Then they started removing the old fence and we noticed they were sawing off the posts at the ground and buring them instead of removing them completely. We again called the rep to discuss why the posts were not being removed,since the quote stated it included "tear down and haul away of old fence". We made a point that a reasonable person would understand that removal of all of the old fence would include the concrete and entire posts. His response was "we never do that, we just bury them". That if we wanted them removed it would be an additional $50 per post (we had approx 14 posts) and he said it would another day to the job. My husband had taken a vacation day off to be there for the job. He could not take another day without prior notice. Even though we argued with the rep, he was not budging on his stance and since several posts were already now in place, we had them complete it . The fence was completed and looks great. The crew cleaned up everything and finished in 1/2 a day. <br /> I would like to point out that the crew were courteous and respectful, even after having to move the two posts and all of the drilled holes. The biggest issue we have is we want need to have additional work performed (landscaping the new back yard area behind the new fence) in the yard, but will now have to remove the posts that remain for some of the new plants to be planted. Then, to top it off, once the charge was processed through Home Depot it was only setup as 12 months same as cash, not the 24 months with the coupon I had provided. This was resolved by me calling Home Depot credit and having them apply the 24 month coupon. One more thing the rep did not listen to me on. With our experience with the Sales Rep being what it was (disrespectful) we would not currently recommend Borg Fencing to anyone for fence work in our area. <br />"
Recommended by79%of homeowners
Avatar for C & J FENCING
C & J FENCING
4.5(
78
)

Serving San Rafael, CA and surrounding areas

In business since 2005

Free estimates

Warranties offered

"Good communication. Estimator explained costs and options very clearly and answered questions. Returned calls when I had additional questions. Office called to remind me one week and two days before job started. Good, quality work: Bottom of fence needs short retaining wall because the ground on one side is higher than the other side. Construction crew lengthened it from original estimate because they believed it would be a better quality fence, at no additional cost No short cuts: Fence is on a very gentle slope. Crew made sure top of fence is level and stepped down a few inches about every 20 feet. The old fence did not have the retaining wall and the top was a slope following the terrain. Very long wait list: I had to wait for three months from estimate to construction. Other companies' were shorter, ranging from 3 weeks to two months."
Recommended by84%of homeowners
CALIFORNIA FENCE CO
5.0(
3
)

Serving San Rafael, CA and surrounding areas

In business since 1974

Free estimates

Warranties offered

"This was my second time using them and could not be happier. If you want a quality fence built for a fair price go no further. 1 guy built this 70ft long fence in 3 days in root infested clay soil. They built it right and added several touches that were above and beyond our contract. They even disposed Of the old fence. I highly recommend these guys."
Recommended by100%of homeowners
Avatar for Nothin22it Handyman Service Patrick Joseph Maloney
Nothin22it Handyman Service Patrick Joseph Maloney
4.9(
76
)

Serving San Rafael, CA and surrounding areas

In business since 1997

Free estimates

Warranties offered

"Patrick was great. He did a magnificent job installing my custom closet and then a few weeks later he came back and hung cabinets in my bathrooms. He was neat, professional, and trustworthy. I’ll definitely have more work for him in the future and would highly recommend him."
Recommended by97%of homeowners
Avatar for ALL AMERICAN FENCE
ALL AMERICAN FENCE
4.0(
8
)

Serving San Rafael, CA and surrounding areas

In business since 1988

Free estimates

Warranties offered

"ALL AMERICAN FENCE CORP DID A VERY NICE JOB IN CONSTRUCTING OUR FENCE. OUR YARD RUNS ON AN ANGLE AND THE GROUND WAS NOT LEVEL. DESPITE THIS THE CREW WAS ABLE TO BUILD A NICE LOOKING GRADUATING FENCE."
Recommended by62%of homeowners
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