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"The wrong size was ordered so the installer could not install it. They reordered a new gate, and the installer came back again and put up the post only to find out he did not have the brackets he needed. He left saying he was going to get the brackets and would be back and never came back that day. I called the customer service line and spoke to Anna and Mary several times to find out what was going on, they would always say they would find out and call me back and would never do so. On Thursday May 16th I called again because I never heard from any of them and spoke to Anna who said he would be at my house on Sunday May 19th at 9am to finally finish the project. I received a text and an email from Handyman Connection saying that Stephen was on his way to my house and the expected arrival was 30 minutes. He never arrived so I called at 11:49 am and left a voicemail asking for someone to call me back and let me know what was going on and never heard anything so I called again at 4:45 pm and left another voicemail. Monday morning 05/20 I called the customer service line again about 11:00 am and was told by Mary that she would have to get with Anna to find out what happened and would call me back, I waited several hours and never heard anything again so I called back and Spoke to Anna asking why no one has ever called me and to let me know what was going on and she said Mary had to leave for an emergency and she hadn't had time to contact me. I told her how frustrated I was that no one has ever called me back and that I needed to know when this work would be finished and I wanted to speak to Kori, the owner who gave me the estimate and she said he wasn't there, and she would have him call me. I asked if he would really call me because they never do return my calls and she hung up on me. I then called another customer service number I found on google search at 2:12 pm and asked the girl who answered the phone if I could speak to Kori, and she said he wasn't there. I then asked if I could have his number so I could find out when the work would be done because I have a dog and have struggled for 5 weeks to keep her in my yard while waiting on this company to complete their job. She told me she could not give me his number and that she would have him contact me. I then asked her when I could expect a call back and if the turnaround time was 24 to 48 hours or what to expect and she said she had no idea and that the weather has put them very far behind. Today is 05/21 12:00 pm and I still have heard nothing from the company or the owner on resolving this issue. It has been such a struggle trying to communicate with them and I have always had to reach out to them. Sunday when I sat and waited on Stephen after getting a notification he would be arriving in 30 minutes, and he never showed up was my last straw. I think it was very disrespectful to me as a customer that the customer service, installer or owner could not call me to notify me that he was not coming, and I still have not heard anything."

"We live in a historic neighborhood and needed handrails installed on our front steps. We decided to use Pohl Iron Works after reading the wonderful reviews. The entire experience, from estimation to installation, was great (and our handrails are gorgeous!). I especially appreciated the time they took to discuss the design - they really listened and made excellent recommendations. We will definitely be calling again!"