Serving Smithfield, NC and surrounding areas
Approved
In business since 1965
Emergency services offered
Warranties offered
"Punctual, professional, clean, prepared, EXCELLENT! In and out in under two hours! Amazing work ethic! We are extremely happy with the job they did from start to finish."
Serving Smithfield, NC and surrounding areas
Approved
Super Service Award Winner
In business since 2015
Free estimates
Emergency services offered
"They did a great job! Very helpful "
Serving Smithfield, NC and surrounding areas
Approved
Super Service Award Winner
In business since 1999
Free estimates
Emergency services offered
"My first impression of Thermo Direct was very favorable for the following reasons: (1) the timely response (within minutes) to my online request to Duke Energy for a referral (the scheduler [Loretta?] is an interesting lady [personality] who obviously knows her job and gave me confidence that she would take good care of me (Thanks!), (2) the same day appointment for a diagnostic visit (and what I assumed would be a repair on the same day or the next day), and (3) the photos shown to me and emailed to me today by the very courteous, polite, very competent, and trustworthy Service Technician, Corey Woodward. What I did not realize was that parts had to be ordered and received and that a future appointment for repairs would be needed before my downstairs, that was totally without heat for more than a week, could be safe and functional for me, an elderly person. However, Corey Woodward and Anita, the scheduler, restored my confidence in and respect for Thermo Direct by their prompt, courteous , and apologetic responses to my need for emergency repairs today (the Friday following my first contact with this company). Those two employees saved that company from a negative review from me. Thank you. I am grateful and now warm. (smile) By the way, the photos submitted via email to me gave me my first view of my attic after I purchased my house in August 2007. Wow! Thanks for that photo, Corey Woodward. Thank you, Corey Woodward and Anita, also for letting me lecture both of you about communicating better with me and other customers about the unavoidable wait for parts and future repairs. You're the man! You're the woman! (I hate slang, but that one fits both of you.) God bless you and your company, Thermo Direct. Amen."
+49
Serving Smithfield, NC and surrounding areas
Approved
In business since 2014
Free estimates
Warranties offered
"They charged me just the fee to come out and did a simple repair."
+2
Serving Smithfield, NC and surrounding areas
Approved
In business since 2020
Free estimates
Credit card accepted
"I would highly recommend him! He will be my first call in the future instead of my last!"
Serving Smithfield, NC and surrounding areas
Approved
In business since 2018
Free estimates
Credit card accepted
"Carlos showed up to fix a leaking drain. And found another leak in a pipeline early and was able to fix both of them in the same day for cheaper than I felt the drain was going to be really nice and trust where they got really appreciate his work"
Serving Smithfield, NC and surrounding areas
Approved
Free estimates
Emergency services offered
Warranties offered
"I had the most best experience with this company! It’s rare that you find wholesome folks that can help you and take the time to educate you as well. I highly recommend this company or any of your plumbing needs! I love the fact that it’s a family oriented company! I will be hiring this company anytime I need plumbing needs!"
+32
Serving Smithfield, NC and surrounding areas
Approved
In business since 2014
Free estimates
Warranties offered
"Plumber was professional and thorough. He cleared the pipes and ran the washer several times afterwards to ensure that there was no more leaks."
+23
Serving Smithfield, NC and surrounding areas
Approved
In business since 2013
Free estimates
Emergency services offered
"Job done in timely manner. Staff courteous and cleaned up behind themselves. Happy with faucets and sink."
+12
Serving Smithfield, NC and surrounding areas
Approved (Corporate)
In business since 2012
Free estimates
Credit card accepted
"The job was completed efficiently and expediently. Thank you....."
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