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"Great job"

"When Andre first arrived for the estimate, he was courteous and prompt. He requested a large deposit but indicated his team could start very soon and handle the project 'no problem'. From there it all went down hill. They did not start on time and then did not get the required permits. When the inspector arrived, Synergy disappeared and found another job to work on. They left my house a mess. They came back to get their tools and have done nothing to get the proper permits or finish the job. They have not done the promised work. They are a textbook example of the worst type of contractor, taking a customer's money and disappearing with the project incomplete and my house torn apart."

"We hired them to replace the roof our house. They did a good job on the shingles but failed to reinstall half the skylights properly after removing them. I get that mistakes happen and that wouldn?t have caused me to review them lower, however they ghosted us after and will not fix their work. We have been trying to get them out to fix their mistake for over a month with nothing. It?s mid winter now and the skylights are all leaking cold air into the house. There are a ton of roofers out there, and for the money replacement costs, I would look for someone else who will warranty their work and not ignore you once they have their money. "

"Not cheap but good job. "

"Oscar's crew were polite, efficient, and tidy. The roof cleaning was done correctly and professionally and they left a clean yard. We will definitely hire them again."

"Awesome. We needed some information about our roof. We had previously been told that it needed replacing. Chuck came out and gave us an honest description of what our roof needed and it was NOT as we had been told before. I so appreciated his candor—he easily could have tried to sell us a new roof, instead he showed true integrity and trustworthiness. Thank you, Chuck! We have found our new roofing company for all of our future roofing needs!!"

"It is hard to believe that it has been almost three years since Northern Pacific Exteriors completed our full house siding project. I’d like to offer a long-term review now that we’ve had a few years to live with the results. It is hard to believe, but I think I’m even happier with the quality of the work now than I was when they wrapped up the job. The house looks as good as it did when they pulled out of the driveway for the last time. I literally have nothing that doesn’t look right about the job after three years of living with it. The work still looks new. Northern Pacific Exteriors is the contractor we all hope we find, especially for big-ticket projects that require highly skilled crews. Superb attention to detail. Every promise was kept. Easy to work with. Fair pricing. Kept to the schedule and showed up with a full crew everyday. Left the job site clean. Honest, fair, and straightforward in every way - no games just superior results. I just cannot recommend them too highly. If you need to have work done, care about quality workmanship and want the peace of mind that comes from dealing with real professionals, these are the folks for your job."

"As the GC for my own full home renovation, I was looking for a turn-key company that I could outsource and trust to handle the exterior work for my house (new house wrap, siding, and window/door installation). I was really optimistic about this company because they were a Hardie-certified installer. I hired them to install about 30 top-of-the-line Andersen windows, several exterior doors, and install all new Hardie siding and trim. Unfortunately things went south on day 1 and continued to spiral out of control. In a nutshell, I had three different project managers assigned to me throughout the project, and neither of them came on site once the project started (until the very end, and the last project manager was awesome... kuddos to him!). The first crew that came on board were subcontractors, not Evergreen employees. When they started to install my windows, I knew immediately that they did not know how to properly flash a window sill (they had gaps in the Vycor flashing, didn't wrap the sill properly, etc. etc.). I called this to the PM's attention but nothing was done. The crew installed all windows in one day, not properly flashed. Crew was retrained and came back to "fix" them, but still didn't properly flash them. Meanwhile, they were taping the seams on our house wrap in the rain, when the house wrap was wet, so nothing stuck and had to be redone. Fortunately this crew was let go and I was told they were going to bring their "in-house" crew to finish. The next crew was awesome and they ended up removing all windows and reinstalling them. In total, each window was installed three times! As a result, some of the nail flanges and seals were broken. I called this out to the PM and owner of the company but did not get a response. From this point on, the crew that stayed on did a good job and was pleasant to work with (but I found out they were also subcontractors, not "in-house" employees as I was told up front). The delivery of a few windows and doors were delayed by about three months, which was my responsibility. I told all project managers about this upfront, including the first project manager before the project started. He said it was okay and that we could start the project and hold back a specific percentage amount of the project payment until they arrived so they could return to complete it at a later time. He and I agreed and the project moved forward. When the owner of the company, Jon Jordan, found out about the window/door delays, he was irate. His brother/GM and PM (who were both very polite and professional) called me and tried to negotiate a higher partial payment percentage rate which was absolutely frustrating to me. I explained to them that I had suffered for months through the project with extreme errors and redos, which caused mental angst, and that we had already agreed on a percentage on day one. Nonetheless, I was willing to increase the partial payment a little bit just to wrap things up. The owner followed up that evening by texting me in an aggressive, threatening tone. He said my only options were to allow them to finish the project immediately (which was impossible because we didn't have the remaining windows or doors), or pay them in full immediately and they would return after the doors/windows arrived a few months later. Otherwise he would sue me and put a lien on my home. He and I hadn't even spoken prior to that, and it was shocking to get such an aggressive text from a guy who never even heard my side of the story… I proposed to the owner that we cease the contract immediately, and that I would pay them for all work completed at that point. We agreed on how much work was remaining, and removed that amount from the contract price. We cancelled the contract, he had his remaining materials picked up and that was that. Again, I was hopeful for this company and wanted to have a great experience, but due to the poor project management experience, inexperienced subcontractors who caused damage and significant delays, and a sue-happy, angry owner who lacked professionalism and compassion, I could never re-consider hiring, let alone recommend, this company for any type of contracting work."