
Serving Spring Arbor, MI and surrounding areas
In business since 1999
Free estimates
Emergency services offered
"It went disastrously bad at first but they made it right by sending somebody else out to do the work. So I would give them the highest rating for doing that but the first attempt was a failure. First it took me three weeks to schedule them to get them out, which was a long time and then they ended up rescheduling because they didn’t have anybody. The guy showed up after three weeks and when I went out to ask him something, I saw him leaving and he said he was all done, but it was just ten minutes of him up there. I looked up at the back of the house and asked him if he cleaned the gutters there and he said when he went up there it was clear and we had all these big trees up there, my husband had cleaned the front of it and had pulled out all the debris. So I knew it was no way it was clear right below the tree. I asked him again and he said it was clear and he did the whole house, it is a two storey house, in ten minutes. I asked him if he could go back up and push the spikes that held the gutters in, before he left. He just looked at me and said okay and asked me if I could hold the ladder for me and I thought that was very odd for somebody whose job it is to be up on the roof to be afraid to go up the ladder. I stood down the ladder for him when he went up and pushed the thing, he came back down, walked around the car and said, he will not be charging me for the quick service. I said that was not going to work because it was prepaid, I paid Angie’s List and his eyes got really big and he said good bye. I was thinking what could be done and the phone rang and it was his boss from Dr Sweep, she talked to me, she said he couldn’t do the service correctly, and said she was calling to apologize, and to reschedule. She said he found out he was afraid of heights. Dr Sweep is chimney cleaning and gutter cleaning and they hired somebody that was afraid of heights. That might have been his first call and he thought he could do it and he found out he couldn’t but he was honest enough to tell them that he didn’t do the work. So it was kind of black and white issue. It took another week and a half to get somebody out there and the guy that came climbed all over and did a fine job. I didn’t go up there but I knew he was up there doing the work. So they made it right but it shouldn’t have taken a month."

























