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"They were very good."

"Failed permits I have had MAJOR problems with this company. They started out strong. They replaced my unit and my ductwork which seem to be going smoothly. They helped me out at the beginning. The first unit was put in 02/2024 also the ductwork was put in new. It working great forr 5 months. THEY SENT 8 MEN IN HERE TO FIX THE PROBLEM.. to making up excuses of why it wasn't working, to adding freon twice in a week to a brand new unit. Worst after 8 visits, one of the sides was glued shut so they couldn't even look at the coil. The last tech , took off the side, after getting it unglued. There was about 4 inches of ice on top of the gold coils. Wow! These are trained HVAC technicians? Licensed??? Only one, that realized it was glued shut, after 8 visits? I probably have 30 pictures since the day they put the first unit in Scarey. How pathetic??. Only thorough technician, I asked to call the Lennox Rep to follow up the problem. Placed 7/24 no permits. Failed 2x Help "

"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"When I called, they answered right away and when I explained the problem, I was told that they would be at my house between 12 - 1 pm. They were at the house before 12:30, and fixed the problem right away (the water tank bladder had broken). Now we have a bigger perfectly working tank - and our water pressure is better than it's ever been (I have a feeling the bladder had damage to it when we moved in, because the pressure was never good). The only problem is that when the phone was answered, I heard a voice say it was an Angie's list customer. However, we didn't get the 5% discount. Although, I did not print out the coupon and forgot to tell my husband about it. Either way, their service was prompt and well done. Thank you!"

"My bathroom was clogged my toilet and shower would not drain. They came out the next day and hydrojetted my home and got it all fixed within an hour!! Highly recommend"

"This is the first time I had to hire an appliance repair person, since my refrigerator was no longer under a service contract. I quickly realized that the bottom line for me was going to be trust, so I downloaded the Angie's List app (I know that they use reputable companies), which gave me 3 choices, and said that one would contact me soon. Omar called me within 15 minutes after that, and was at my house within 30 minutes after that (despite it already being dark outside). He quickly diagnosed the problem, and then used a steam machine to eliminated the huge ball of ice that was hidden behind the panel in the freezer. He returned the next day with the needed parts (one had to be ordered, preventing him from fixing it that night) and got us up and running! Omar proved to be trustworthy, as well as skilled and knowledgeable in his field. I am so happy to have a trusted person to call if I have problems in the future, or to recommend to my family and friends."

"They missed the first two appointment they made. The guy showed up and he clearly didn't any have idea what he was doing for this particular model."

"Project was completed in a timely manner"

"Went great.kind and very courteous"