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"Amazing customer service"

"Excellent job. High quality. Professional workmanship. Very efficient"

"Anthony Burrola did an amazing job!"

"Elegant Bath and Remodel did such a great job on both the master and guest bathrooms of our family's condo. The whole process was smooth, and the team was super easy to work with—responsive, professional, and really detail-oriented. This was particularly important as the condo is in AZ and most of us are in CA and float in and out. The master bath feels like a spa now, and even the guest bath got a major upgrade. We’re so happy with how everything turned out. Definitely recommend if you're looking to update your space!"

"It went very well! I had to re do all my plumbing lines to my home due to them being old and roots intruding the plumbing. The technicians were so informing and answered all my questions! They even showed me different options I had as well as introduced me to the financing program they have! I definitely would recommend them to all my family and friends!"

"This company reached out to us right away and scheduled for our tank to be pumped out the next day. Surprisingly for us, they called and came out the same day. Their team of excellence got the job done efficiently and got our septic working again. I would highly recommend this company for all your plumbing needs."

"This was the second company I had come look at the leak in my toilet. The first one I thought was expensive. However he only wanted to replace the wax ring for the toilet for $600. So I contacted Angie's list and they sent out master router who to my surprise said I had a major problem in my home. That my walls had too much moisture and it was dangerous. The master bathroom supposedly had 100% humidity and the guest bathroom varied from 27 to 47% humidity. That was supposed to be very dangerous. They said my flange was below the tile level which they said was not right. I have since found out that is incorrect. I had not asked them to check out the master bathroom but they had me extremely concerned that I was living in a hazardous situation. Before I knew it, my guest bathroom was completely gutted and my master bathroom was partially gutted. A restoration company called copperstate came in on their tails and had me even more concerned about what was going to happen in my home.I erroneously thought they were under Angie's list also. I can't complain about the quality of the work from master router because it was good I was just not prepared to do $20,000 worth of repairs to my home. Especially since it was not needed from what the previous company had said. My insurance company is no longer responding and has paid only a portion of what things have cost me. and so I have now had to fork out nearly $20,000 and my master bathroom is still not finished. I do have to admit that they did find an issue with the repair done by Roto-Rooter in 2018 but that should not have cost me the kind of repairs that master router forced me to have done. I would not have had to have two major bathrooms gutted. I have not told him about things like the bubbler that they cut nor that I still am not happy with the cement repair but I am concerned because I've complained about him the cement several times. I'm afraid they won't ever make it any better. I would like it if master router could give me a partial refund because it would never have cost me this kind of money if they had just repaired the toilet the way the other company recommended. The toilet in the guest bathroom still has its original symptoms from the problem that the contractor was supposed to fix."

"Went very well. Knowledge, kind, and efficient"

"What a great company this is! All I can say is “Wow!” Chris was so good! Did everything we needed and exceeded our expectation’s! This is truly a great company and Chris is an amazing technician!"

"It didn't go at all. Total lack of input and service. Estimator Dave was to show up on Wednesday at 1 PM to give us an estimate on installing kitchen countertops. He texted me at 12:31 and said he was hung up on another job, and couldn't make it, but if I sent him photos of the kitchen he would send me an estimate. That was Wednesday. I sent 9 photos of a very simple installation job (we already have the countertops). Thursday, I texted him again at 12:30 and asked if he could send the estimate to my email. He never has responded to either text. I sent email to the company as a response to their office manager, she never responded. On Friday, I sent emails to company both vial gmail and via Angi messaging, no response as of Saturday at 2:30 PM. I can't call, as my business is often in a very loud enviornment and hard to talk. They literally ghosted me and haven't have the most basic level of service to even contact me to say they are too busy for new jobs, or they aren't going to make enough on this job and it's not worth their time, or any other reason. They just vanished. I would never, and have never, treated my clients this way."