Get matched with top sliding door or tracks repairers in Tonawanda, NY

"Excellent job, made improvements beyond just repair. It looks beautiful and we receive compliments on it."

"Roger from Nickel City responded quickly, showed up on time and performed the necessary repairs on my door Excellent performance"

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In a nutshell:

Carpentry:  Excellent

Communications skills: Abysmal.

I joined Angie's list due to work this man had performed at a new neighbor's home a block from us.  She did warn me of "difficulty"  in communicating with him due to a hearing or other issue and all was via e-mail with exception of recent text messages.

First contact was a year ago.  He had several personal health and family issues over this year  which led to his beginning the job  yesterday.  He was to have been here on Monday but ran into an issue of inspector timing on another job so began yesterday morning after he apologized and then said he would be here all day until totally finished on Tuesday. 

He arrived at about 9:30am--all seemed great, things were progressing well. My husband had already had to do some work which was necessary due to recent rain and the inability of Mr. Andrews to come when originally hoped (he was ill)  Mr. Andrews seemed pleased with what had been done and with the materials we had there although my husband had apparently gotten the wrong insulation.  Mr. Andrews spoke to my husband on the phone and I took photos of the opening to more fully explain to my husband what was happening/why the insulation he bought was the wrong kind.  Mr. Andrews did leave for a short while yesterday to get some shims.  I went outside at about 3 pm--curious to see the progress. About half of the work was done, the work area was still set up but he and his son were not there.  I came around to the front of the house to see Mr. Andrews and his son begin driving away.  I walked up to front of yard near the street where they pulled over to the curb.  It was very hot and muggy, Mr. Andrews told me he couldn't work any more that day--was not up to it health wise since he was just very ill for a couple of weeks.  I am an RN and fully understood and told him his health came first. They said they would be back in the morning.   I did think it was odd that they did not make any effort to tell me or text me before they were driving away.  It was a total coincidence that I happened to come out when I did.  It ended up raining about 15 min. later so no harm done. Chalk another one up to poor communication skills.

I had to work today.  My husband had to stay and work from home due to the wood work schedule change.  My husband is a professional engineer.  He is also a very kind gentleman and offered to get some ply wood for Mr. Andrews to stand on in the pachysandra next to the last board to be fixed rather than get his feet stuck in the plants.   Mr.. Andrews COMPLETELY and erroneously accused my husband of not liking him walking in our plants as well as criticizing his work.  I know my husband.  He is NOT AT ALL that kind of person.  I have actually been told in the past that he is actually pretty easy to work with for an engineer. He asks questions because he likes to know the details of how it all works--especially from an expert carpenter.   Mr.. Andrews dropped the board, told my husband he was done and wasn't going to finish the job, he couldn't work with us since my husband didn't like him walking in the plants and he believed my husband was criticizing his work.  My husband tried to tell the man this was not at all the case.  Mr. Andrew's sons were both there and apparently understood the truth  that COMPLETELY was misinterpreted by Mr. Andrews.  

There were other communications issues along the way that caused head scratching.  We thought Mr. Andrews was going to give us a list of needed materials for us to order.  He did not.  He did tell us he was a labor only carpenter.  We did, however originally think after the initial contact that Mr. Andrews would at least let us know what materials he required. We thought we would get a written estimate.  We did not receive anything in writing except what was in our Angie's List e-mails. We chalked that up to our own inexperience and possible misinterpretation of what was said in our in-person original contact with him so very long ago. We trusted him.

Given the rain of the last 3 weeks, Mr. Andrew's recent illness and the gaping hole in the side of the house-my husband did much more work on this project than he wanted or ever expected to .  This included all measurements and figuring out what and where to find the materials needed (the clap board is an unusual width) My husband had to put up sheathing and fix the roof line to protect from the rain. It took hours he doesn't have to spare. The bulk of the clap board wood work was left for Mr. Andrews who had said all was great when he got here yesterday.  If we had not seen Mr. Andrew's work and also had had a deadline of any kind, we would not have had him work for us in the beginning.  I feel we gave him a LOT of slack/understanding given the issues he had and how much time we waited.  

Today, was totally mind boggling!  The man just packed up and left. He apparently can not handle any questions or curiosity  He did come back telling my husband his sons told him to take whatever we decided his work was worth.  The original labor proposal was for $750.00. We furnished/paid for all materials.  Mr. Andrews told my husband the work last board  would be about $50.00..  The final payment was $700. 

Again, we will not have him for anything ever again--given his bizarre reaction to my husband, we are sure he would not come back.  The work he did finish was good.  His communications skills are very poor.

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"They did a great job! Their staff was professional and friendly. They worked quickly and cleaned after job was completed."

"It went very well. Max and Dakota were very professional. The work was great; and they were super efficient. Would hire again without a doubt"

"Karsten was so awesome to work with! He communicated clearly, had competitive pricing & got the job done without issues. We are very happy with the finished product. He spray painted our entire basement ceiling white, and painted the drywall. He also did our nursery a navy blue which was difficult because it’s such a dark color, but he did three layers to ensure we couldn’t see any roller marks. I would definitely recommend him & will be using him for future projects!"

"It was an outstanding service, they are very thorough, out going service, fair in price and I will recommend them to others. I enjoyed working with them."

"Zach is polite, efficient, and completes top quality work. Drywalled my downstairs living room and office. Punctual and skillful, you won’t be disappointed."

"They weren't too bad but I think they could have done a better job. They did a couple of different jobs. I own rental property but all the 3 buildings are on the same piece of property where I live at. So far it seems they've done the trick as far as solving problems like pipes freezing out, that kind of stuff. Unfortunately my house itself can't be insulated any more than it already is but what I was trying to get at, like trying to get rid of dross and making sure that doors seal up well, things like that, I think they could have done a little bit better. If their prices are as reasonable as right now, I'd probably use them again. They could have tried harder to insulate my apartment. There are places they could have done it because we had a section of the house redone. Our kitchen was remodeled and they could have done it but they didn't. They could have been more attentive to detail. My house is not a new house but its also not a real old house either, it was built in the 40's so something needed to be looked at to make sure that the draft was kept out not just from the windows and walls that were insulated but also the door, the door jambs, making sure the door fits tight and all that kind of thing."

"It went great. The gentleman was available to come by an hour after we spoke. It was a simple job, but we needed someone with the right tools. He came when he said he would, was polite and friendly, and got it fixed in a jiffy! Great price too. Will definitely call on him for future projects."