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"Yes was very impressed with there work"

"Mr. Flores responded very fast and worked with our schedule to come and provide an estimate and time needed to complete the job. Upon arrival, he and his crew immediately got to work and finished the job to our expectations. We will definitely use him again should the need arise."

"Thoroughly enjoyed working with Bradley through the process of scoping the job, picking out the right materials, and job execution. Bradley and Kevin were there when promised and worked very hard with perfection. Pictures attached show the before (Brick) and after (Tumbled Blue Stone)"

"This was our second job with Outdoor Xcapes. 1st one in 2011 with Bret as our Salesman. Went fairly smoother with only a few glitches. This job consisted of a seat wall with small patio, step pads and artificial turf with Steve as our Salesman. Steve was very nice and eager to please during the bidding process. Very responsive to phone calls during the job. However, as the job progressed It was apparent that while it was important to Steve that the job was done correctly there was no give or take on money. At a Home Show an Outdoor Xscapes representative (not Steve) told us that repeat customers would get a discount. Steve would not honor that discount until it was to his advantage. There was a hole in their work schedule and they needed a job to fill it. At that point a discount was offered. The tree we wanted was 20% off, Steve would not give or share the shavings. Didn’t seem like there was any interest in building any relationship for return business or referrals. Crew did a great job including clean-up. Jesse, the foreman, was pleasant to work with. However, he was the only one who spoke English and stayed on the job for only a short time. Any communication had to be done by phone to Steve who would contact Jesse. It was a little cumbersome to communicate. We are very happy with the concrete seat wall and step pads. There were a few hiccups during the process, nothing major. The turf was not acceptable. It had discoloration, lines about every 10” and two visible seams. Megan was our contact for warranty issues. She was very responsive and easy to work with. I had to work directly with the representative for the turf which was Synthetic Grass. It took six weeks but the grass was replaced and installed by Outdoor Xscapes at no cost to us. Adam was in charge of the installation and worked with us to make it right. In hind sight my husband and I were too complacent in going with the same landscaping company. We assumed they would treat us right because we were a return customer. Because of this we didn’t get any other bids and when it became obvious that there was no loyalty to a return customer felt it was too late in the process to start over. It was a mistake. Outdoor Xcapes as a whole, is a good company and gets the job done quickly. Be sure to negotiate payment terms and dollars up front."

"SAVE YOURSELF THE UGLY MISERY! Schedule changes constantly, no notification, weeks without seeing someone. Then subs show up without notice, just knock on the door. At one point we went for three weeks with no show for next steps. And it was not due to weather or an act of God. The most horrible experience we have ever had with a business. Their subs for the most part were good when they finally showed up. Estimated completion time 04/30/25, finally completed 06/19/25 when the landscaper came to repair the turf that the plumber had destroyed. My looming fear now is what if it leaks, or needs anything that would be under warranty, will they even show up? This project caused us so much stress, almost sickening!"

"My mother has been ignored by Tom & Jason Booth as well as a gentleman named Grayson. We had a bad storm months ago and one of the beams came completely off (screws were not secured) and they keep telling her oh we will come fix it and then go silent! Called numerous times and no answer to reply. Honor your warranty and help my mother out!! Will never buy from them again even after suggesting to all my friends. I’ll be calling my friends to take back statements as these guys don’t care about their customers the way we thought they did."

"**Complaint Summary:** Poor Quality Work and Unresponsive Service from Arrowhead Deck and Pools - DO NOT DO BUSINESS with THIS COMPANY! **Complaint Details:** We hired Arrowhead Deck and Pools to resurface our kool deck for over $9,500, expecting a high-quality, long-lasting result. However, within months, a large chunk of concrete was missing, and cracks appeared all over the deck. When we finally got a response after over seven months, their "fix" was to fill the cracks with caulk and paint over them, leaving the deck looking old and patchy. Additionally, our calls to owner John Trice have gone unanswered, and we have been unable to properly communicate with their contractor due to a language barrier. This company uses contractors whom do not speak English so beware! The promised project manager was only present once to collect payment. Furthermore, the drainage issues we were assured would be resolved with wider and additional drains have not been fixed, as water still pools on the deck. Every time we look at our deck we are disappointed makes us sick that we spent this much money on a horrible deck that has all sorts of issues. Horrible customer service! Save yourself lots of headaches do not use Arrowhead Deck & Pools!! Our experience with Arrowhead Deck and Pools has been extremely disappointing, and we urge others to avoid using their services."

"As always, Scott is probably the best contractor I have ever used...this is the 4th time I have called on his company to design and/or execute detailed work. I have passed his name to anyone I know who need a great landscaping company"

"Pretty bad experience with this company. Employee recommended a trimmer person named Eddie that he said they use for trimming, to trim my hedge. I gave him arborists instructions on how to trim and to not use a mechanical trimmer. He then proceeded to ignore the instructions and used a mechanical gas powered trimmer and ruined my hedge. The companys owner refused to call back. I would not recommend. Pretty bad to treat customers that way."

"My pool is not too contact depth, it's too deep. There are many issues with this pool and the Judge agreed.. Even though their response says it was dismissed, IT WAS NOT! CHECK THE ROC! It is public record.. They were fined and had their license suspended for a week. I'm in the process of getting quotes to repair their mistakes, that the judge found AGAINST THEM, and the judge denied their appeal as well. Do not believe the lies, check the record!!! Check the Roc page, showing they were in fact, Disciplined!"