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"Taylor was good to work with until there was a problem. I actually hired him twice (my mistake) When I brought forward an issue I discovered he was very angry and started insulting me viciously. He went as far as threatening to come to my home and destroy the work his company performed. I am a senior citizen he is a young man. I felt threatened by his behavior and would not recommend using his services."

"No."

"We needed some posts in our basement replaced with proper footings. TerraFirma was quick to respond and quick to do the work. We are very happy with the result and would recommend."

"I contacted Foundations First NorthWest and a couple of other contractors when an inspection revealed some foundation settling and crawl space damage. I chose Foundations First to make the repairs because they included more work, and at a lower price, than their competitors. I can't say enough about how professional everyone at Foundations First NorthWest was, from the first meeting with the sales rep to the constant communication with office staff throughout the project. Every step was completed without a hitch -- getting permits, engineering, the repair work and county inspections. The work crews worked quickly and efficiently on both the installation of stabilizing foundation piers, and also on the crawl space repairs. And they left the work areas in a very clean condition. I highly recommend Foundations First!"

"I hired TerraFirma Foundation Systems to level my home, expecting a professional job with clear communication, but the entire experience has been incredibly disappointing and costly. From the start, I hired the company to level the floors in my home, specifically to address a nearly 3-inch dip in my kitchen area, a 13x10 room. Yet after they “completed the job,” I still have a 1.5-inch dip in the center of the kitchen, and a corner of my home/kitchen that sits half an inch higher than it should be (above 0%), creating a full inch rise from the living room to the kitchen. Now they’re saying that leveling the kitchen wasn’t included in the original scope, blaming the remaining dip on my kitchen island and fridge being “too heavy” and lacking proper support—an issue they failed to identify in the initial assessment. To properly address this problem, they’re now asking for an additional $7,500, claiming this work was never part of the original job. This feels like a classic bait-and-switch tactic, and I can’t help but feel taken advantage of. To make matters worse, I discovered that they used an uncalibrated machine during the initial leveling when installing, which raised my house over an inch more than necessary, causing significant damage that wasn’t there before. Partway through the lift, they even asked me to sign a waiver to get my house closer to 0% level, effectively absolving them of any damage caused. The technician stopped mid-lift to show me the damage that was already occurring and warned that more would likely follow if we continued. I agreed to proceed, trusting their assurances and assuming their equipment was properly calibrated. I even pointed out to the technician at the time that it did not look level, and he assured me the machine was correct. Now, they refuse to take any responsibility for the resulting damage, dismissing it as “standard” and providing terms within the contract absolving them—despite them overcorrecting the home. There were also repeated measurement discrepancies, with reports showing one reading and verbal statements/emails suggesting different levels. When I sought clarification, I received vague responses and empty apologies. After all this, and nearly $30,000 invested, my floor remains unleveled. The only resolution TerraFirma Foundation Systems has offered is for me to pay additional money to level the kitchen and to wait for the overcorrected area to “settle naturally”—a process that, according to their technician, could take anywhere from two months to ten years. I hired TerraFirma Foundation Systems to fully level my home, not to leave me with an incomplete job, inconsistent results, and vague promises. If you’re considering foundation work, I strongly recommend looking elsewhere—this company has left me with extensive damage, unexpected costs, and a significant amount of frustration."

"Chris and Joel were great, they were in and out and our water heater was rewired and sump pump wired in no time at all."

"Great work, just did some touch up caulking, and the smell was bad for awhile. I'm very pleased with the work performed."

"Payton did an excellent job and was pleasant to work with. I would hire him again if needed."

"These guys blew us away, far exceeding our expectations. They care about the quality of their work and are nice people. What a pleasure to find a service like this that pays attention to detail. Highly recommend."