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"I hired someone else"

"I hired Neli over a week period for 3 different appliances, my dryer, washing machine, dishwasher, and even kitchen sink! I had a fantastic experience: 1. I fixed my dryer with Thomas' excellent remote guidance, changing the timer and the switch! Fabulous guidance Thomas, with lots of money saved! I learned a lot in the process. 2. I determined that there was no dishwasher leak and in the process learned how to check for leaks and trouble shoot for some common repair issues. It cost $40.00 but as I had some water on the floor, I was ready to get a new dishwasher. Now, I am confident that it wasn't a leak and caused by putting in the dishes in a funny manner and not a repair issue. I am using the dishwasher now again with no problem. 3. I determined with Thomas' help that the washing machine had a major problem and could have spun out of control into my wall....no question, it was time to get a new washing machine! This was a well spent $40.00--I even got Thomas advice on purchasing a new washing machine and what to look for. 4. I checked the drainage on my kitchen sink and learned how to empty out the "trap" and that most likely, I am okay, but what to swap out if I have continuing issues with slow drainage. In the end, I saved lots of money, gaining and learning valuable experience! Absolutely fabulous service!"

"ABSOLUTELY irresponsible and disrespectful company that does not value its customers or their time Missed their delivery/installation window of 12-4pm. No contact from them about anything and when i try to contact them all they'll tell me is that it was put on a truck this morning and they can provide no other information about when they might be coming to my house or if they'll even make it today. Seemed to have no interest in trying to help figure things out. Extremely unhelpful and customer service has a poor, lazy attitude Edit: several hours later and it's clearly not coming today but never was there any contact to attempt to communicate this with me. Just a silent no show. Calling the store they're only able to say that their deliveries are managed by a third party and they have absolutely no way whatsoever of contacting them or getting any information on it at all. Maybe someday hopefully I'll get my refrigerator delivered. Apparently not today. I do not recommend Lowes if you're getting a large appliance. They're not coordinated enough to pull it off. Edit 2: tracker just updated and apparently since they aren't responsible enough to deliver it between 12p and 4p on Friday they pushed it back to TUESDAY anywhere between 8a and 8p, during which i won't even be available for the delivery. I wasn't consulted or even notified of the reschedule, nor are they apparently going to give me any say because they blocked out the reschedule delivery button. Shoulda gone to Home Depot."

"still taking bids. Apex very responsive with returning phone calls and emails."